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Housekeeping Supervisor

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
Job Summary

Under the direction of the Housekeeping Managers, this role assists with the supervision, direction, and training of Guest Room Attendants and Housepersons in their section, acting in the best interest of the Executive Housekeeper and Caesars Entertainment.

Key Responsibilities
  • Sign in and receive work assignments and room attendants' keys for the day
  • Deliver daily assignments and keys to room attendants at the beginning of the shift
  • Assist with the training, organization, and direction of all guest room attendants and housepersons, including completion of work assignments on time
  • Respond to calls and staff requests in a timely manner
  • Handle guest complaints promptly
  • Continuously inspect rooms for cleanliness, ensuring standards are met and correcting deficiencies prior to the room being occupied
  • Inspect public areas in the hotel tower to ensure cleanliness and safety
  • Clean biohazard material in accordance with OSHA guidelines
  • Continuously check linen and supply rooms, maid carts, and all equipment used by guest room attendants, housepersons, and shampoo persons, ensuring proper use of all equipment
  • Maintain linen consumption, housekeeping supplies, care of furniture, and appearance of the building and fixtures
  • Inspect all VIP rooms, ensuring standards are met and extra amenities are in place
  • Assist guest room attendants on rush rooms
  • Work a shift as a guest room attendant when needed
  • Assist in recordkeeping, lost and found, and administration of maintenance work orders
  • Attend all department meetings
  • Collect keys at the end of the shift
  • Report suspicious activities that may jeopardize the security of the hotel to your manager or the security department immediately
  • Exemplify Caesars Entertainment's core values, family-style service, mission, and vision
  • Exemplify Caesars Entertainment's DEI (diversity, equity, inclusion) culture
  • Perform other job-related duties as assigned
Requirements
  • Ability to understand and follow the Trailblazer Guide, housekeeping manual, and emergency/evacuation procedures
  • Good organizational skills
  • Skill in establishing and maintaining effective working relationships with staff and guests
  • Ability to read, write, and communicate verbally in English and Spanish
  • Self-motivated, detail-oriented, and high energy level
  • Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
  • High School diploma or equivalent
Work Environment
  • Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
  • Work entails use of solvents/oils, electrical devices, and computer equipment
  • May encounter fumes/odors and dirt/dust
  • Work is done in high places and occasionally on slippery surfaces
  • Constant awareness is required of surrounding areas to ensure safety of employees and guests
  • Constant contact with co-workers and guests
  • Position requires Team Member to enter & exit from the Team Member entrance, which entails 4 flights of stairs (40 steps)
  • Frequent standing, walking, bending over; repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation, and ability to see colors
  • Occasional reaching overhead, crouching, kneeling, crawling, climbing, and balancing
  • Seldom requires sitting, pushing/pulling over 100 lbs., lifting/carrying up to 25 lbs.
  • Requires simple reading, writing, and math skills, the ability to perform simple and complex tasks, clerical functions, and coordination, analyze information, supervise, and instruct others
  • Must be able to follow instructions, influence others, meet time requirements, memorization skills, problem-solve, use independent judgment, and decision-making skills
Guest Service Standards

Employee is required to meet and deliver Caesars Entertainment's core values, service standards, and family-style service.

Performance Requirements
  • Must have the ability to provide internal/external guests with service excellence, have excellent communication skills, and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests
  • Above-average speech - both speaking and reading/writing English
  • Need excellent interpersonal skills

Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.