Technical Service Specialist

1 week ago

Kent WA USA, United States Hypertherm Full time
Technical Service Engineer

Hypertherm Associates is seeking a skilled Technical Service Engineer to join our OMAX Waterjet Remote Technical Service Team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers and partners, ensuring their success with our products and services.

Key Responsibilities:

  • Provide timely and accurate product and application technical support to customers and partners through various channels, including phone, email, and on-site visits.
  • Effectively document and communicate customer needs to the organization, ensuring seamless collaboration and knowledge sharing.
  • Deliver technical product training to customers, covering usage, maintenance, and optimization of Hypertherm products, to establish and strengthen self-sustaining technical capabilities.
  • Develop and maintain strong relationships with customers and partners, providing individualized account support to facilitate resolution of service or application issues.
  • Mentor others through on-the-job training, product, and process knowledge, fostering development of short-term capabilities.
  • Manage challenging technical issues, collaborating across disciplines in root cause analysis, and implementing plans of action and milestones to ensure continuity of support.

Requirements:

  • Bachelor's Degree in engineering or a related field; associate degree with relevant experience may be considered.
  • 2+ years of experience working with industrial electrical, mechanical, and/or pneumatic systems.
  • 1+ year of experience in a customer-facing environment with an interest in learning new technologies.

Preferred Qualifications:

  • Expertise in automation, drives and motors, networking/IT, industrial programming, and CNC machine code, or applications engineering.
  • 2+ years of experience with industrial cutting equipment (plasma, waterjet, laser, oxyfuel) in a technical service or related field.

Why Join Hypertherm?

  • Collaborative, 100% employee-owned culture.
  • Profit-Sharing and Employee Stock Ownership (ESOP).
  • Paid Community Service Time.
  • Strong commitment to Environmental Stewardship.
  • Stable, growing organization with a no-layoff philosophy.

Hypertherm is proud to be an Equal Opportunity Employer and welcomes all applications. All employment decisions are based on business need, job requirements, and our values as an associate-owned company without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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