Assistant Food Beverage Operations Manager
2 weeks ago
Join AccorHotel as an Assistant Food Beverage Manager and take on a challenging role that requires strong leadership and interpersonal skills. As a key member of our food and beverage team, you will be responsible for managing the day-to-day operations of our outlet, ensuring that our guests receive exceptional service and that our business meets its financial targets.
Key Responsibilities:- Plan and manage the outlet budget, ensuring that revenue and expenditure are in line with business plan goals.
- Analyze and submit monthly reports, identifying areas for improvement and implementing changes to drive business growth.
- Participate in management meetings to review progress and develop strategies to achieve business objectives.
- Work with the kitchen and marketing departments to implement profit-enhancement programs and measure their effectiveness.
- Implement and maintain control measures to ensure that food and beverage costs, labor costs, and operating supply costs are in line with budget.
- Conduct daily briefings to ensure that all team members are aware of their responsibilities and that tasks are completed on time.
- Supervise team members, providing guidance and support to ensure that they meet their performance targets.
- Build strong relationships with guests, remembering their names and preferences to provide personalized service.
- Handle guest complaints and comments in a professional and efficient manner.
- Manage all administrative tasks related to cashier operations and company policies.
- Maintain accurate records of department communication and update notice boards as necessary.
- Check inventory levels and ensure that there is no shortage of essential items that impact operations and guest satisfaction.
- Ensure that the outlet and back-of-house areas are clean and comply with food and beverage sanitation and hygiene regulations.
- Maintain knowledge of all food and beverage services, preparation methods, and hotel services and features.
- Ensure that health, safety, and security procedures are in place and followed in the outlet.
- Attend all briefings, meetings, and trainings as assigned by management.
- Perform handovers and communicate effectively with the next shift.
- Assist other food and beverage outlets during peak times or as required.
- Take charge of banquet event operations, ensuring that setup is in accordance with guest requirements.
- Enforce high standards of hygiene and maintain banquet service equipment to ensure par levels for smooth operations.
- Plan manning allocation and work assignments for banquet events.
- Supervise the maintenance of service standards during banquet service operations.
- Motivate, supervise, and discipline team members to ensure their capabilities and professionalism meet guest and organizational needs.
- Interview, select, and recruit banquet employees.
- Ensure that new hires complete induction and required training within three months of employment.
- Provide training to team members and casual labor on all aspects of banquet operations.
- Identify and develop team members with potential.
- Conduct performance reviews with the team.
- Develop, conduct, and maintain records of all staff training programs, focusing on development needs and providing new skills to meet business needs.
- Prepare weekly staff schedules, considering anticipated business operating budgets and service standards.
- Prepare payroll data, absence, and gratuity reports.
- Conduct monthly departmental meetings to provide information, obtain feedback, rectify operation issues, and provide a regular forum for department communication.
Qualifications:
Strong leadership, interpersonal, and training skills.
Minimum 2 years of experience in managing food and beverage management operations in a hotel.
Ability to speak English and other languages is an advantage.
Good working knowledge of MS Excel, Word, and PowerPoint.
Well-presented and professionally groomed at all times.
Remote Work: No
Employment Type: Full-time
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