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Business Operations

2 months ago

McKinney, Texas, United States Pool Scouts Full time
About Pool Scouts

Pool Scouts is a professional pool service company that sets the standard for excellent customer service. Our team of motivated and dynamic individuals believe that quality service is built on reliability and customer confidence.

Job Description

We are seeking a highly organized and sales-oriented Business Operations & Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for developing and maintaining customer relationships, leading phone-based sales efforts, and managing all aspects of field operations.

Responsibilities:
  • Sales and Customer Service: Sell initial and recurring service to residential pool owners via inbound calls, proactively engage existing customer base via outbound calls, and provide excellent customer service to existing and new customers.
  • Operations Management: Manage customer work orders, invoicing, and billing via business management software, manage technicians, service schedules, and vehicle routing, and oversee financial aspects of the local business.
  • Communication and Correspondence: Be the voice of Pool Scouts, focus on keeping all channels of correspondence with potential or current customers managed, respond promptly and courteously, and find or coordinate all resources to support customer needs and seek approvals as needed.
  • Office Systems: Organize existing tasks, responsibilities, and items in the office, create systems for organization on an ongoing basis, and maintain financial responsibilities including the setup and maintenance of bill payments.
Requirements:
  • A sales-focused individual with experience.
  • Excellent customer service and communication skills.
  • Computer savvy with strong software user skills.
  • Positive can-do attitude.
  • Highly organized with strong attention to detail.
  • Ability to manage a team of technicians.
  • Familiarity with profit and loss statements and comfortable with numbers.
Immediate Priorities:
  • Study and learn accounts receivable systems.
  • Meet with the President daily to review the mail and needs.
  • Monitor and update automate payment systems.
  • Execute weekly marketing cards.
  • Alignment with the President on all things business, staffing, financial, and personal being of the utmost confidentiality.
Compensation:

$20.00 - $24.00 per hour.