Senior Systems Engineer

3 weeks ago


Sacramento, United States Meriplex Solutions Full time
About the Role

Meriplex Solutions is seeking a highly skilled Sr. Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities
  • Provide technical support to clients via phone, email, and ticketing system
  • Diagnose and resolve network issues involving network configuration, software installation, and upgrades
  • Act as a point of contact for escalated tickets and provide timely resolutions
  • Manage tickets and perform follow-up with internal and external organizations regarding client-related issues
  • Collaborate with colleagues to ensure seamless delivery of IT services
Requirements
  • Minimum 3 years of experience in a managed service provider environment
  • Proven expertise in Kaseya, ConnectWise Automate, and other RMM platforms
  • Strong interpersonal and communication skills
  • Ability to manage infrastructure and lead teams to achieve departmental goals
  • Exceptional analytical and problem-solving skills
Desired Qualifications
  • Proven work experience as a lead systems engineer with a managed service provider background
  • Solid technical background with the ability to instruct both technical and non-technical audiences
What We Offer

Meriplex Solutions offers a comprehensive benefits package, including medical, dental, vision, disability, and 401k. Our competitive salary range is $85k-$110k annually.

We are an equal employment opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.



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