Senior Systems Engineer
2 weeks ago
Meriplex Solutions is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for providing expert-level support for our customers' systems and networks.
Key Responsibilities- Provide technical support for customer systems and networks across multiple technologies and vendors
- Manage tickets and perform follow-up with internal/external organizations regarding client-related issues
- Maintain accurate history and status of issues in ConnectWise ticketing system
- Collaborate with colleagues to build and maintain rapport and trust within the organization
- Work with a team to provide various levels of support for customer systems and networks
- Minimum of 3 years of experience with technical applications such as Kaseya, ConnectWise Automate, and ITGLUE
- Proven experience in leveraging cross-functional expertise in diagnosing, troubleshooting, and resolving network issues
- Strong interpersonal skills and ability to manage infrastructure and lead others
- Excellent analytical skills and ability to define problems, collect data, and draw valid conclusions
- Excellent organizational skills and ability to work effectively in a dynamic and changing environment
- Proven work experience as a lead systems engineer with a managed service provider background
- Solid technical background with an ability to give instructions to both technical and non-technical audiences
Meriplex Solutions offers a full benefits package including medical, dental, vision, disability, group term life insurance, 401k, PTO, Holiday Pay, and referral bonuses. The current pay range is $85k-$110k annually.
About Meriplex SolutionsMeriplex Solutions is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. We value both education and experience equally and are committed to providing a total IT solution to our customers.
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