Senior Systems Engineer

3 days ago


Sacramento, California, United States Meriplex Solutions Full time
About the Role

We are seeking a highly skilled Senior Systems Engineer to join our team at Meriplex Solutions. As a key member of our technical staff, you will be responsible for providing expert-level support for our customers' systems and networks.

Key Responsibilities
  • Provide technical support for customer systems and networks across multiple technologies and vendors.
  • Diagnose and troubleshoot network issues involving network configuration, software installation, and upgrades.
  • Manage tickets and perform follow-up with internal and external organizations regarding client-related issues.
  • Collaborate with colleagues to provide a total IT solution to our customers.
  • Develop and maintain accurate history and status of issues in ConnectWise ticketing system.
Requirements
  • Minimum 3 years of experience with technical applications such as Kaseya, ConnectWise Automate, and ITGLUE.
  • Proven experience as a lead systems engineer with a managed service provider background.
  • Strong interpersonal skills and ability to manage infrastructure and lead others through collaborative efforts.
  • Excellent analytical skills and ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Expert knowledge of TCP/IP, DHCP, and DNS, as well as Microsoft Windows Server Architecture, Active Directory, and GPOs.
Desired Qualifications
  • Proven work experience as a lead systems engineer with a managed service provider background.
  • Solid technical background with an ability to give instructions to both technical and non-technical audiences.
What We Offer
  • A competitive salary range of $85k-$110k annually.
  • A full benefits package including medical, dental, vision, disability, group term life insurance, 401k, PTO, and Holiday Pay.
  • A quarterly employee incentive program that highlights internal partnerships as one of our core common values.
About Meriplex Solutions

Meriplex Solutions is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. We value both education and experience equally and are committed to providing a total IT solution to our customers.



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