Customer Service Representative

1 week ago

Jacksonville, Florida, United States Sixt Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at SIXT. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring our fleet runs smoothly.

Key Responsibilities
  • Customer Engagement: Welcome customers, gather feedback, and improve their future rental experience.
  • Attention to Detail: Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
  • Service Excellence: Advise customers on rental charges, provide accurate receipts, and ensure a clear and customer-focused process.
  • Vehicle Management: Identify and tag vehicles for maintenance or grounding, and ensure they are moved to the correct location.
  • Adaptability: Work in various weather conditions and be willing to take on additional tasks to support business needs.
Requirements
  • Education & Experience: High school diploma or GED and at least 1 year of customer service experience.
  • Licenses & Authorization: At least 18 years old, hold a valid driver's license with a clean driving record, and be authorized to work in the United States without requiring sponsorship.
  • Computer Skills: Basic computer navigation skills and familiarity with Microsoft Office applications.
  • Work Hours & Travel: Ability to work 40 hours per week, including day or evening shifts, and be open to travel (5-10%), some of which may be by airplane.
  • Uniform & Language: Willingness to wear a company uniform and speaking other languages is a plus.
What We Offer
  • Comprehensive Benefits Package: Enjoy healthcare coverage, life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future.
  • Paid Time Off & Holidays: Benefit from PTO, sick leave, and receive time and a half for working on public holidays.
  • Bonus Plan: Take advantage of a bonus plan based on performance.
  • Employee Assistance Program: Access support whenever needed through our Employee Assistance Program.
  • Exclusive Employee Rentals: Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees.
  • Uniform & Perks: Receive a uniform with weekly dry cleaning, ensuring a professional appearance.

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