Customer Experience Leader at Soma Intimates

2 days ago


Ridgeland, Mississippi, United States Chico's Full time
Soma Intimates Sales and Service Team Lead

At Chico's, we're committed to delivering exceptional customer experiences. As our Soma Intimates Sales and Service Team Lead, you'll play a pivotal role in fostering a customer-centric culture within our store teams. Your mission will be to promote a sales culture that prioritizes our values and guiding principles, ensuring a seamless experience for our customers and maximum profitability for our business.

Key Responsibilities:
  • Drive for Results: Establish clear expectations, hold store teams and yourself accountable for achieving brand, performance, and behavior standards.
  • Build High Performing Teams: Motivate and inspire store teams, promoting a shared vision and modeling core values.
  • CUSTOMER EXPERIENCE: Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Requirements:
  • High school diploma or equivalent
  • 1+ year retail or sales management experience preferred
  • Excellent communication, verbal and written skills
  • Excellent customer service skills


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