Mobile Associate, Store-in-Store Representative

1 month ago


Ridgeland, Mississippi, United States T-Mobile Full time

At T-Mobile, we invest in our employees' growth and success. Our Total Rewards Package ensures that team members receive a competitive base salary and compensation package, including wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is how we're UNSTOPPABLE for our employees.

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Key Responsibilities:

  • Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs, and using solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving skills to provide the best possible experience for our customers.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, committed to providing exceptional service, and exceeding customer expectations.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Requirements:

  • High School Diploma/GED (Required)
  • 6 Months Of Customer Service and/or Sales Experience, Retail Environment (Preferred)
  • Customer Satisfaction: Passionate Customer Advocate With The Desire To Be Yourself When Connecting And Having Fun With Our Customers. Effective At Balancing Customer Experience And Performance Goals (Required)
  • Team Building: Desire To Be A Part Of The Game-Changing T-Mobile Store Team. Willingness To Work Alongside Peers And Store Leaders, Learning And Sharing Best Practices, While Serving Customers And Providing Resolutions To Issues. (Required)
  • Retail Sales: Competitive Drive And Confidence To Succeed In A Fast-Paced Sales Environment. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States


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