Retail Shift Leader
1 week ago
OVERVIEW: The Shift Supervisor plays a pivotal role in delivering exceptional customer experiences, ensuring product expertise, and providing sales support to both team members and customers, all while adhering to the standards set by the company. This position is focused on meeting and exceeding store and organizational objectives related to service, branding, sales, productivity, and inventory control.
KEY RESPONSIBILITIES:
- Foster a collaborative and supportive environment among team members
- Consistently achieve and surpass company performance targets
- Deliver outstanding customer service while meeting sales goals
- Enhance the customer journey through comprehensive product knowledge
- Assist customers in selecting products on the sales floor
- Adhere to cash handling and register protocols
- Encourage additional sales by recommending complementary products
- Support inventory management activities
- Uphold safety and security standards
- Maintain the brand's image and cleanliness standards
- Engage in company training and development sessions
- Perform other related duties as assigned
QUALIFICATIONS:
- High school diploma or equivalent
- Preferred experience of 6 months to 1 year in retail or hospitality sales
- Experience in the service industry is advantageous
SKILLS REQUIRED:
- Ability to positively represent the company brand
- Strong verbal communication abilities
- Capability to understand and interpret documents and reports
- Excellent customer interaction skills
- Basic mathematical proficiency
- Proficient in operating a 10-key calculator
- Accurate in handling monetary transactions
PHYSICAL DEMANDS:
- Ability to stand, sit, and walk throughout the duration of the shift
- Capable of lifting items weighing up to 25 lbs
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