Shift Leader

7 days ago


Honolulu, Hawaii, United States Capriotti's Honolulu Full time

Job Summary:

At Capriotti's Honolulu, we're seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a shop during a shift to ensure our guests receive exceptional service and operational excellence is consistently achieved.

Key Responsibilities:

  • Delegate duties and fairly assign specific tasks to ensure team members are prepared for our guests.
  • Responsible for the training and development of team members.
  • Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
  • Follow inventory control procedures and guidelines.
  • Follows all Capriotti's procedures and operational policies, cash handling, sanitation and safety/security, to ensure the safety of all team members and guests during each shift.
  • Assist with labor management costs.
  • Acts with integrity, honesty and knowledge to promote the Capriotti's values and culture.
  • Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of all areas, including dining room, restrooms, cold station, grill and prep areas.
  • Work as a team to prepare for each shift.
  • Ability to manage time effectively while meeting all job responsibilities.
  • Maintains a positive work environment for team members and guests during each shift.
  • Greets guests to make them feel welcome and comfortable.
  • Prepares and role models all Capriotti's menu items according to Capriotti's standards for quality, consistency and timeliness.
  • Oversees food quality production of others for quality and standards.
  • Follows sanitation and safety procedures including knife handling and kitchen equipment.
  • Maintains regular and consistent attendance and punctuality.

Requirements:

  • Excellent guest service skills required.
  • Must be able to take direction and delegate responsibilities.
  • Ability to work in a fast-paced environment.
  • Team oriented, adaptable, dependable, and strong work ethic.
  • Ability to communicate effectively to help keep all team members informed.
  • Flexible schedule; could include nights, weekends.
  • Physical Requirements:
  • Ability to withstand work conditions in temperatures of 0◦F or less and up to 100◦F.
  • Ability to move throughout the restaurant for extended periods at a time.
  • Can move 50 lbs. for a distance of up to 10 feet.
  • Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:

  • High school or equivalency required; college coursework or degree preferred.
  • Previous supervisory and hospitality industry experience preferred.
  • At least 18 years of age.
  • Proven track record of success as a restaurant manager.

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