Retail Operations Supervisor

1 week ago

Honolulu, Hawaii, United States Sephora USA, Inc Full time
Assistant Store Manager - Retail Operations

Job Function: Retail - Leadership

Company Overview: At Sephora, we are dedicated to inspiring our clientele, empowering our workforce, and assisting them in becoming their best selves. We cultivate an atmosphere where individuals are appreciated, and diversity is celebrated. Each day, our global teams bring to life our mission: to broaden the perception of beauty by empowering the Extraordinary within each individual. We are united by a shared objective - to transform the future of beauty.

The Opportunity: At Sephora, our personnel are the cornerstone of our achievements. We believe that the optimal way to deliver exceptional beauty products, services, tools, and experiences to our clients is by identifying, training, and engaging the finest talent in the industry. Our teams invest significantly in our talent, both at our corporate headquarters and within Sephora locations. We firmly believe (and our actions validate it) that our personnel are our greatest asset, and we strive daily to equip them with the knowledge and tools not just to fulfill their roles, but to feel inspired and confident while doing so.

Your Role at Sephora: As an Assistant Store Manager, you will play a pivotal role in supporting the Store Manager in overseeing all store operations, ensuring an exceptional level of client service, and driving sales performance. You will assist in leading a team of committed associates, fostering a positive work culture that promotes growth and development.

Key Responsibilities:

  • Support the Store Manager in managing daily store operations, ensuring a seamless and efficient client experience.
  • Aid in developing and executing strategies to enhance store sales and boost profitability.
  • Assist in coordinating and supervising sales performance, service quality, and operational efficiency.

Team Leadership and Development:

  • Assist in guiding, coaching, and motivating a team of associates to achieve or surpass sales objectives.
  • Conduct performance evaluations, manage employee development, and provide continuous feedback.
  • Support the leadership team, ensuring effective collaboration and accomplishment of store goals.

Client Satisfaction and Service:

  • Ensure high levels of client satisfaction through exceptional service.
  • Address client concerns and provide suitable resolutions.
  • Support client loyalty initiatives and services to enhance client engagement.

Store Standards and Compliance:

  • Maintain exemplary store conditions and visual merchandising standards.
  • Ensure adherence to company policies and procedures to uphold a safe and efficient work environment.
  • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

  • Assist in managing inventory levels to guarantee product availability.
  • Support the Store Manager in resource allocation and staffing, ensuring optimal productivity and performance.

Qualifications/Experience:

  • Proven successful experience as a retail assistant manager.
  • 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
  • Strong leadership skills and business acumen.
  • Strong organizational skills.
  • Excellent communication and interpersonal skills.
  • A knack for attracting, identifying, and inspiring employees.
  • Flexible availability to work a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
  • Adherence to Sephora's dress code and policies in the Sephora Employee Handbook.

Compensation and Benefits: The annual base salary range for this position is $62,000 to $81,000. The actual base salary offered depends on various factors, including the applicant's qualifications, years of relevant experience, specific skills, level of education, certifications, and geographic location. Individuals in this position may also be eligible for bonuses. Sephora offers a generous benefits package to full-time employees, including comprehensive health, dental, and vision plans; a superior 401(k) plan; various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you'll enjoy:

  • The people: You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
  • The learning: We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
  • The culture: As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

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