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Retail Operations Supervisor

2 months ago

Honolulu, Hawaii, United States Sephora USA, Inc Full time
Assistant Store Manager - Sephora

Job Function: Retail - Leadership

Company Overview: At Sephora, we are dedicated to inspiring our clients, empowering our teams, and enabling them to reach their fullest potential. We foster an environment where every individual is valued, and diversity is celebrated. Our mission is to transform the perception of beauty by championing the extraordinary within each of us. We are united by a shared vision to redefine the future of beauty.

The Opportunity: Our team members are the cornerstone of our success at Sephora. We believe that delivering exceptional beauty products, services, and experiences to our clients starts with attracting, training, and engaging the finest talent in the industry. We invest significantly in our workforce, both at our corporate offices and in our retail locations. Our commitment to our employees is evident in our daily efforts to equip them with the knowledge and tools necessary to not only perform their roles effectively but to feel inspired and confident while doing so.

Your Role at Sephora: As an Assistant Store Manager, you will play a pivotal role in supporting the Store Manager with the overall operations of the store, ensuring exceptional client service and driving sales performance. You will help lead a dedicated team of associates, cultivating a positive work atmosphere that promotes growth and development.

Key Responsibilities:

  • Support the Store Manager in managing daily store operations to guarantee a seamless client experience.
  • Assist in formulating and executing strategies aimed at boosting store sales and enhancing profitability.
  • Help coordinate and oversee sales performance, service standards, and operational efficiency.

Team Leadership and Development:

  • Aid in leading, coaching, and motivating a team of associates to achieve or surpass sales objectives.
  • Conduct performance evaluations, manage employee growth, and provide continuous feedback.
  • Collaborate with the leadership team to ensure effective teamwork and attainment of store goals.

Client Satisfaction and Service:

  • Guarantee high levels of client satisfaction through outstanding service delivery.
  • Address client concerns and offer suitable resolutions.
  • Support client loyalty initiatives to foster engagement and retention.

Store Standards and Compliance:

  • Maintain exemplary store conditions and visual merchandising standards.
  • Ensure adherence to company policies and procedures to create a safe and efficient work environment.
  • Uphold the Sephora brand's excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

  • Assist in managing inventory levels to guarantee product availability.
  • Support the Store Manager in resource allocation and staffing to optimize productivity and performance.

Qualifications/Experience:

  • Proven experience as a retail assistant manager.
  • 3-5 years of experience in managing a high-volume, complex retail or hospitality environment.
  • Strong leadership capabilities and business insight.
  • Excellent organizational skills.
  • Outstanding communication and interpersonal abilities.
  • A talent for attracting, identifying, and motivating team members.
  • Flexible availability to accommodate a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for the entire shift, and work in a fragrance-filled environment.
  • Compliance with Sephora's dress code and policies as outlined in the Sephora Employee Handbook.

Compensation and Benefits: The annual base salary range for this position is competitive and commensurate with experience and qualifications. Individuals in this role may also be eligible for performance bonuses. Sephora offers a comprehensive benefits package for full-time employees, including health, dental, and vision insurance; a robust 401(k) plan; various paid time off programs; employee discounts; life and disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you'll enjoy:

  • The People: Work alongside some of the most talented leaders and teams in the industry.
  • The Learning: Benefit from ongoing training and development opportunities to enhance your skills through personalized career plans.
  • The Culture: As a prominent beauty retailer within the LVMH family, our influence is extensive, and our impact is global. Innovation is part of our DNA, and at Sephora, all team members are united by a common goal - to redefine the future of beauty.

Sephora is an equal opportunity employer and values diversity within our organization. We do not discriminate based on race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. We are committed to providing reasonable accommodations to applicants with physical and mental disabilities and will consider all qualified applicants with criminal histories in accordance with applicable law.