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Regional Leader

2 months ago

Honolulu, Hawaii, United States Raising Canes Full time

About Raising Cane's

Raising Cane's Chicken Fingers is a fast-growing restaurant chain that serves high-quality chicken finger meals. Our company culture is unique and focused on delivering exceptional customer experiences.

Job Summary

We are seeking a highly skilled Regional Leader to join our team. As a Regional Leader, you will be responsible for directing and operating restaurants within an assigned region. This role requires strong leadership and management skills, as well as the ability to drive sales growth, profitability, and human capital management.

Key Responsibilities

  • Restaurant Support
    • Deliver best-in-class operations by leading and inspiring restaurant crewmembers, identifying areas of opportunity, holding accountability, and celebrating successes.
    • Ensure restaurant activities and operations are aligned to Raising Cane's vision, mission, core values, and non-negotiables.
    • Assess and develop plans to build and retain high-performing leaders and teams with an emphasis on critical thinking, problem-solving, and business acumen.
    • Deliver operations performance aligned to the sales-driven and profit-smart philosophy.
    • Train area leaders to oversee and ensure effective execution of all Raising Cane's systems and programs.
    • Maintain full responsibility for financial performances that directly impact regional restaurant operations and are accountable to all aspects of the restaurants' EBITDAR – budget planning, management, and performance.
  • Business Unit Team Support
    • Lead and develop the Area Business Unit team to support Raising Cane's company restaurant needs and growth plans.
    • Identify current needs and gaps to direct support from the Business Unit team to achieve desired results.
    • Direct regional marketing support by developing plans to effectively utilize media, sponsorships, and active community involvement.
    • Direct regional training support to assist underperforming restaurants, certify training restaurants, facilitate rollouts, and assess effectiveness of current training programs.
    • Direct recruiting support to assess needs, build recruitment strategies, and allocate resources to attract and onboard all levels of restaurant crewmembers.
    • Direct facilities support to address all restaurant facility needs, routine maintenance, and equipment needs in each area.
    • Leverage crew relations support to assist in fact-finding, policy adherence, and crewmember support needs.
    • Conduct regular business reviews with the Regional and Area Business Unit teams.
  • RSO and Functional Crew Collaboration
    • Collaborate with functional leaders to screen and hire best-in-class functional experts for the Regional & Area Business Unit teams.
    • Collaborate with functional leaders in all personnel management of the Business Unit team, including compensation, performance reviews, expense management, and PTO review and approvals.
    • Provide insight and feedback to RSO and functional crewmembers on the effectiveness and usefulness of all restaurant programs, systems, and tools.
    • Support, drive, and execute the successful introduction and upgrading of new operational concepts, food products, equipment, and/or technology considered for system-wide implementation.
    • Recognize when potential gaps in support, processes, and/or tools for the restaurants exist and notify the appropriate parties for resolution.
    • Leverage appropriate forums to ensure all RSO & functional crewmembers are aligned to the goals and objectives of the Regional and Area Business Unit teams.

Requirements for Success

  • 6+ years' experience in the restaurant industry with multi-unit leadership experience.
  • Retail or restaurant experience in operations for multiple units.
  • Detail-oriented, organized, and able to manage multiple priorities that may be constantly changing.
  • Excellence in organizational management with the ability to coach & develop senior leaders.
  • Strong decision-making capabilities and able to deliver within tight deadlines.
  • Self-driven, flexible, and highly energetic with strong analytical, written, and verbal communication skills.
  • Ability to work effectively and efficiently both independently and collaboratively.
  • Action and results-oriented with a strong commitment to quality and date-driven results.
  • Able to work a varied schedule related to business needs, including days, evenings, and weekends.
  • Required to live within assigned region and ability to travel as needed.
  • Microsoft Proficient: Word, Excel & Power Point.
  • High school diploma or equivalent; Bachelor's in related field preferred.
  • Possess a valid driver's license.