Fitness Center Representative

19 hours ago


Crystal Lake, Illinois, United States Planet Fitness Full time
Job Summary

The Member Services Representative plays a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk-related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting of up to 50 pounds.

At Planet Fitness, we're committed to creating a Judgement Free Zone where members can feel inspired and motivated to reach their fitness goals. If you're passionate about delivering exceptional customer service and creating a positive member experience, we'd love to hear from you



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