Customer Success Manager

4 days ago


Deerfield Beach, Florida, United States Logik Full time
About Logik.io

Logik.io is a fast-growing startup founded by proven entrepreneurs, aiming to revolutionize the way businesses sell their products and services. Our "Commerce Logic Engine" enables customers to configure and sell their products more effectively, reducing manual and custom-built solutions. With a strong focus on customer success, we're looking for a skilled professional to join our team.

The Opportunity

We're seeking a Customer Success Manager to join our highly effective customer success management function. As a key member of our team, you'll work closely with cross-functional teams to ensure the happiness and success of our customers. With direct access to Product resources, you'll have the opportunity to unlock your customers' true potential.

Key Responsibilities
  • Own and project manage the onboarding process for new customers, ensuring a successful transition from prospect to customer.
  • Detect and diagnose risks that may inhibit a customer's success, working with the Logik.io leadership team to get the customer back on track.
  • Track adoption and define ROI, evaluating and analyzing customer needs to identify opportunities to increase adoption and showcase value.
  • Become a product expert, learning the ins and outs of the CPQ and eCommerce ecosystem, and working hands-on in the product to help customers implement their configuration and troubleshoot technical challenges.
  • Build and nurture executive relationships, identifying and supporting key advocates within the organization who actively promote the value of Logik.io.
  • Develop content, building technical documentation, authoring business-first case studies, and participating in the content creation process to represent the needs of our customers.
Requirements
  • 4+ years in a customer-facing role, ideally in onboarding/implementation, customer/partner success, or technical customer support, with a track record of top performance.
  • Bachelor's Degree
  • Experience project managing customers and holding cross-functional teams accountable to timelines and outcomes.
  • Availability to respond to work-related inquiries nights and weekends.
  • 10% travel required for customer visits.
  • Hybrid role - 2 full working days/week in office required in Deerfield office.


  • Deerfield Beach, Florida, United States Revenova LLC Full time

    {"title": "Customer Success Manager", "content": "Customer Success ManagerRevenova LLC is seeking a dedicated and dynamic Customer Success Manager to join our team and help our clients achieve their business goals through the effective use of our Trucking Management Systems software.Key Responsibilities:Lead the onboarding process for new clients, ensuring a...


  • Deerfield Beach, Florida, United States Revenova LLC Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a dedicated and dynamic Customer Success Manager to join our team at Revenova LLC. As a key member of our organization, you will be responsible for ensuring our clients receive exceptional service and derive maximum value from our Trucking Management Systems software.Key...


  • Pompano Beach, Florida, United States ITrade STEM Full time

    Job OverviewITrade STEM is seeking a seasoned Customer Success Manager to drive customer satisfaction and success. This role requires a unique blend of project management, customer support, and product management skills to ensure seamless customer onboarding and implementation of our solutions.Key ResponsibilitiesCustomer Onboarding: Manage the onboarding...


  • Pompano Beach, Florida, United States Answering Service Care Full time

    Job Title: Customer Success ManagerWe are seeking a skilled and experienced Customer Success Manager to join our team at Answering Service Care. As a key member of our Customer Success Team, you will be responsible for nurturing and maintaining client relationships, ensuring their needs are met and expectations are surpassed.Key Responsibilities:Nurture and...


  • Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    Senior Manager of Customer ServiceAt Spring Footwear Corp, we're seeking a seasoned professional to lead our customer service team in Pompano Beach, FL. As a Senior Manager of Customer Service, you'll be responsible for driving customer satisfaction, employee engagement, and operational excellence.Key Responsibilities:Develop and implement effective customer...


  • Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Manager of Customer Experience to lead our customer service team in Pompano Beach, FL. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences, drive business growth, and improve operational...


  • Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Manager of Customer Experience to lead our customer service team in Pompano Beach, FL. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences, drive business growth, and improve operational...


  • Deerfield Beach, Florida, United States Nutrien Full time

    About the RoleNutrien, a leading provider of crop inputs and services, is seeking a highly skilled and experienced professional to fill the role of Manager, International Customer Experience. This position is responsible for leading the company's wholesale nitrogen and phosphate global order-to-cash operations, including order entry and adjustments,...


  • Deerfield Beach, Florida, United States Noodles & Company Full time

    About Noodles & CompanyNoodles & Company is a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals using fresh ingredients. We're committed to providing an exceptional dining experience for our guests and a positive work environment for our team members.Job SummaryWe're seeking a skilled Restaurant Shift Manager to...


  • Deerfield Beach, Florida, United States Hire Excellence Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Manager to lead our international customer service team. As a key member of our team, you will be responsible for managing a growing department of customer service professionals and providing exceptional customer service to our international clients.Key ResponsibilitiesTeam...


  • Deerfield Beach, Florida, United States Public Storage Full time

    Job DescriptionAs a Customer Service-Self Storage Manager at Public Storage, you will be responsible for providing exceptional customer service and managing the day-to-day operations of our self-storage facilities.Key Responsibilities:Assess customer storage needs and provide personalized solutionsConduct daily storage unit inspections to ensure inventory...


  • Ponte Vedra Beach, Florida, United States Freedom Mortgage Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Success Representative to join our team at Freedom Mortgage. As a key member of our call center operations, you will play a vital role in providing exceptional service to our customers, answering their questions, and resolving their issues.Key ResponsibilitiesCustomer Service: Respond...


  • Deerfield Beach, Florida, United States Titan Strategy Group Full time

    About UsWe're a dynamic and innovative company, Titan Strategy Group, that's revolutionizing the client management industry. Our unique blend of creativity, drive, and passion sets us apart from the rest. If you're looking for a challenging and rewarding career where your ideas matter, then keep reading.The RoleAs our Client Relations Associate, you'll be...


  • Deerfield Beach, Florida, United States Public Storage Full time

    Company OverviewPublic Storage stands as the foremost leader in the self-storage sector, and we are currently expanding our team.CompensationEarn $14.00 per hour.Employee BenefitsOur comprehensive rewards package includes: Flexible and Full-Time Schedules available from 9:30 AM to 6 PM (weekends until 5 PM).Eligibility for Full-Time Benefits after averaging...


  • Deerfield Beach, Florida, United States Stericycle Full time

    Position Overview:Under the guidance of management, this role is dedicated to preserving the loyalty of customers who are deemed at risk, identified as potential losses, or have expressed intentions to discontinue services with Stericycle.Key Responsibilities:- Engage with customers to understand their concerns and provide tailored solutions.- Collaborate...


  • Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    Customer Service Operations LeaderAt Spring Footwear Corp, we have been dedicated to enhancing the lives of our customers through our commitment to comfort and style. Our mission is to:Foster successful partnerships by consistently delivering top-quality products and exceptional service.We are in search of a Customer Service Operations Leader who can...


  • Deerfield Beach, Florida, United States Polyglass USA, Inc. Mapei Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Director to lead our team in delivering exceptional customer experiences. As a key member of our organization, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and Implement Customer Service...


  • Deerfield Beach, Florida, United States Public Storage Full time

    {"Job Title": "Customer Service Manager - Self Storage", "Job Description": "Company OverviewPublic Storage is the leading self-storage industry provider, seeking a skilled Customer Service Manager to join our team.As a Customer Service Manager, you will be responsible for delivering exceptional customer experiences across multiple locations.Key...


  • West Palm Beach, Florida, United States VirtualVocations Full time

    Customer Success AdvisorA company is looking for a Customer Success Advisor fluent in English and Polish.Key Responsibilities:Responding to customer inquiries via chat and emailTroubleshooting customer problems and coordinating solutionsAssisting customers in achieving their business goalsRequired Qualifications:Native Polish speaker with at least C1 level...


  • Deerfield Beach, Florida, United States Titan Strategy Group Full time

    Job OverviewAt Titan Strategy Group, we are seeking a highly motivated and charismatic Customer Service Ambassador to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic engagement.Key ResponsibilitiesDevelop and execute customer...