Customer Success Manager
4 days ago
Logik.io is a fast-growing startup founded by proven entrepreneurs, aiming to revolutionize the way businesses sell their products and services. Our "Commerce Logic Engine" enables customers to configure and sell their products more effectively, reducing manual and custom-built solutions. With a strong focus on customer success, we're looking for a skilled professional to join our team.
The OpportunityWe're seeking a Customer Success Manager to join our highly effective customer success management function. As a key member of our team, you'll work closely with cross-functional teams to ensure the happiness and success of our customers. With direct access to Product resources, you'll have the opportunity to unlock your customers' true potential.
Key Responsibilities- Own and project manage the onboarding process for new customers, ensuring a successful transition from prospect to customer.
- Detect and diagnose risks that may inhibit a customer's success, working with the Logik.io leadership team to get the customer back on track.
- Track adoption and define ROI, evaluating and analyzing customer needs to identify opportunities to increase adoption and showcase value.
- Become a product expert, learning the ins and outs of the CPQ and eCommerce ecosystem, and working hands-on in the product to help customers implement their configuration and troubleshoot technical challenges.
- Build and nurture executive relationships, identifying and supporting key advocates within the organization who actively promote the value of Logik.io.
- Develop content, building technical documentation, authoring business-first case studies, and participating in the content creation process to represent the needs of our customers.
- 4+ years in a customer-facing role, ideally in onboarding/implementation, customer/partner success, or technical customer support, with a track record of top performance.
- Bachelor's Degree
- Experience project managing customers and holding cross-functional teams accountable to timelines and outcomes.
- Availability to respond to work-related inquiries nights and weekends.
- 10% travel required for customer visits.
- Hybrid role - 2 full working days/week in office required in Deerfield office.
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