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Customer Success Manager
2 months ago
We are seeking a skilled and experienced Customer Success Manager to join our team at Answering Service Care. As a key member of our Customer Success Team, you will be responsible for nurturing and maintaining client relationships, ensuring their needs are met and expectations are surpassed.
Key Responsibilities:
- Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
- Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
- Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry.
- Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
- Engage in strategic planning sessions to enhance our service offerings and elevate client experiences.
Qualifications:
- Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
- Bachelor's Degree in Business Management or related field.
- Excellent communication skills, with the ability to effectively manage relationships.
- Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
- Ability to work independently, organize, and manage multiple tasks and priorities.
- Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
- Dependability and flexibility are key. Must maintain a stellar attendance record, always punctual, dependable, and flexible.
- Approachable, engaging, and always ready to greet challenges with a smile. You genuinely care about people and are sensitive to diverse and challenging scenarios.
Benefits:
- Weekly Pay
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to $375 a month
- Gym membership reimbursement
- Company sponsored snacks
- Reward and Recognition platform
We are committed to providing a supportive and inclusive work environment that fosters growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.