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Hotel Front Desk Representative

1 month ago

Auburn, Alabama, United States La Quinta Inn & Suites Wyndham Auburn Full time
Job Description

Are you looking for a rewarding career in the hospitality industry? We have an exciting opportunity for a Front Desk Agent to join our team at La Quinta by Wyndham Auburn.

This role is perfect for someone who enjoys working with people and providing exceptional customer service. As a Front Desk Agent, you will be responsible for registering guests, assigning rooms, and ensuring a smooth and pleasant stay for our guests.

Some of the key responsibilities of this role include:

  • Maintaining an inventory of vacancies, reservations, and room assignments
  • Registering arriving guests and assigning rooms
  • Coordinating guest room maintenance work with the engineering and maintenance division
  • Taking same-day reservations and future reservations when necessary
  • Using persuasive selling techniques to sell rooms and promote other services of the hotel
  • Processing laundry to re-stock for the next housekeeping day
  • Reporting any unusual occurrences or requests to the manager
  • Managing and resolving all guest complaints in a professional and courteous manner
  • Processing guest check-outs and handling monetary transactions
  • Maintaining a high level of professional appearance and demeanor

We offer a competitive hourly rate of $19-$20, plus bonuses, and a comprehensive benefits package. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Maintains an inventory of vacancies, reservations, and room assignments
  • Knows room locations, types of rooms available, and room rates
  • Registers arriving guests and assigns rooms
  • Coordinates guest room maintenance work with the engineering and maintenance division
  • Takes same-day reservations and future reservations when necessary
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
  • Process laundry (wash, dry, fold) to re-stock for the next housekeeping day
  • Reports any unusual occurrences or requests to the manager
  • Manages and resolves all guest complaints in a professional and courteous manner
  • Processes guest check-outs and handles monetary transactions
  • Maintains a high level of professional appearance and demeanor

Qualifications:

  • Night Auditor experience a plus
  • Able to work overnight
  • Reliable transportation
  • High school diploma
  • Able to lift up to 50 lbs.
  • Customer Service
  • Valid driver License
  • Flexible hours
  • Hotel experience
  • Smiling face

About La Quinta by Wyndham Auburn:

Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.