Guest Service Agent

3 months ago


Auburn, United States Courtyard by Marriott Full time
Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at Courtyard By Marriott Auburn. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Qualifications:
  • Previous experience as a front desk agent or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Perks:
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment

Please visit our careers page to see more job opportunities.

  • Auburn Hills, Michigan, United States La Quinta Inn & Suites Wyndham Auburn Full time

    About UsWe're located just outside Seattle and Tacoma, near the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial district. Downtown Seattle and Seattle-Tacoma International Airport are within driving distance. We offer:Free Daily BreakfastHeated Indoor PoolFitness Center AccessJob DescriptionWe're looking for a skilled Hotel Guest...


  • Auburn, United States Schulte Companies Full time

    Schulte Companies - 202 W Magnolia Ave [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • Auburn Hills, Michigan, United States Candlewood Suites Auburn Hills Full time

    About UsCandlewood Suites Auburn Hills has been a leader in the hospitality industry since 1919. We are committed to delivering exceptional guest experiences and providing a safe and welcoming environment for our guests and staff.Job SummaryWe are seeking a Night Guest Services Agent to join our team. The ideal candidate will have prior experience in...

  • Front Office Agent

    7 months ago


    Auburn, United States Muckleshoot Casino Resort Full time

    Front Desk Agents are the first face guests see when they arrive at the hotel. Agents will welcome visitors, assign rooms according to guests' preferences and provide additional information about the hotel and its amenities. They'll also collaborate Office Agent, Agent, Office, Business Services, Hotel

  • Front Desk Agent

    2 months ago


    Auburn, United States Giri Hotel Management LLC Full time

    Description Job Description We are seeking a friendly, customer service focused Front Desk Agent to join our team at Hilton Garden Inn Riverwatch. This is a part time position located in Auburn, ME. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area....


  • Auburn, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...


  • Auburn, Alabama, United States Kathy Powell - State Farm Agent Full time

    Job DescriptionIn this role, you will play a critical part in ensuring our customers receive exceptional service. Your responsibilities will include establishing customer relationships, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. You will also be...


  • Auburn, United States Wingstop Full time

    Wingstop - 2845 Bell Rd Ste A150 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Auburn, United States Wingstop Full time

    Wingstop - 231 N. Dean Rd. Suite 5 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...


  • Auburn, United States Warm Beach Christian Camps Full time

    Job Type Full-time Description SUMMARY As a member of the Guest Services team, the employee in this position will fill both guest service host and registrar roles, as scheduled by the BDC Guest Services Director. This employee will also serve as receptionist when needed and will also support all operational departments to ensure a seamless experience for our...


  • Auburn, Massachusetts, United States Spencer Gifts Full time

    Job Description:At Spencer's Gifts, we are seeking a skilled Cashier and Guest Services Specialist to join our team. As a key member of our sales floor team, you will be responsible for operating point-of-sale systems, maintaining guest services, and supporting the store management team to achieve sales goals and maintain a clean and organized store...


  • Auburn Hills, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt Place Detroit Auburn Hills [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Account Manager

    7 months ago


    Auburn, United States Carmine Costantino - State Farm Agent Full time

    Position OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who...


  • Auburn, Georgia, United States Amy Holstein - State Farm Agent Full time

    About Our AgencyAmy Holstein - State Farm Agent is seeking a highly skilled professional to join our team. As a Financial Services Representative, you will have the opportunity to work in a dynamic and fast-paced environment, supporting insurance agents in gaining and keeping customers. If you are a motivated individual with excellent communication skills...


  • Auburn, Washington, United States Tyler McClung - State Farm Agent Full time

    About Us: We are a State Farm independent contractor agent, dedicated to providing top-notch service to our customers. Our team is passionate about helping individuals and families protect their assets and achieve their financial goals.


  • Auburn, United States Group 1 Auto Full time

    Handle inbound leads (phone, internet) and direct to appropriate contact. Contact present customers (phone, email) to maintain and improve customer loyalty. Develop pipeline of sales and business opportunity (partnerships, etc.) leads through network Customer Service, Agent, Service, Customer, Retail, Automotive


  • Auburn, United States Schulte Full time

    Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Auburn by Hilton and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing, assembling and...


  • Auburn, Washington, United States Julia Johnson - State Farm Agent Full time

    About the OpportunityAs a Bilingual Customer Service Representative at Julia Johnson - State Farm Agent, you will have the chance to launch a successful career in the insurance industry. This entry-level position offers a competitive salary, paid training, and opportunities for growth.We are seeking an enthusiastic and motivated individual who is fluent in...


  • Auburn Hills, United States Candlewood Suites Auburn Hills Full time

    Full Job DescriptionWhat will I be doing? As a Night Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest...

  • Front Desk Agent

    5 months ago


    Auburn Hills, United States Hyatt Place Detroit Auburn Hills Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...