Assistant General Manager
21 hours ago
The Assistant General Manager is responsible for managing all aspects of the hotel's front office operations, including guest relations, reservation management, staffing, training, and payroll. This role requires a strong leader who can motivate and direct a team to achieve exceptional results.
Key Responsibilities- Cultivate a respectful workplace culture and maintain high standards of performance and behavior.
- Oversee day-to-day operations, including guest relations, reservation management, and staff supervision.
- Design and implement strategies for growth and improvement, and maintain budgets and optimize expenses.
- Manage and monitor activities of all employees in the Front Office, Housekeeping, Maintenance, and Food & Beverage departments.
- Actively participate in the success of the hotel's operations, including daily check-ins, property walks, and monitoring financials.
- Oversee payroll functions, ensure pay is processed on time, accurately, and in compliance with government regulations.
- Responsible for scheduling within labor standard guidelines, and maintain a professional and high-quality service-oriented environment.
- Assure all social media, 3rd party, and brand-based reviews are responded to promptly, and use problem-solving skills to resolve complaints and issues.
- Inform all staff of daily activities, group and VIP arrivals, and special requests.
- High School Diploma or GED equivalent.
- A minimum of 2 years' experience in team management or supervisory experience.
- Excellent customer service and interpersonal skills.
- Ability to monitor staff activities and accomplishment of tasks.
- Adaptability and proficiency in communication and technical skills.
- Decision-making and problem-solving skills.
- Ability to read, write, and speak the English language.
This role requires working nights, weekends, and holidays, and working in a fast-paced environment.
RelationshipsThis role requires building relationships with internal stakeholders, including Assistant General Manager, Front Office Manager, Department Heads, Human Resources, Chief Engineer, Sales Manager, and line-level associates. External relationships include vendors and guests/clients.
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