Technical Support Specialist for Bionic Devices
7 days ago
At Psyonic, we're pushing the boundaries of biointegrated technologies to redefine what it means to be human. As a Technical Support Specialist for Bionic Devices, you'll play a critical role in ensuring seamless integration and optimal performance of our products.
About the RoleWe're seeking an experienced Applications Support Engineer to provide expert technical assistance to our customers and internal teams. The ideal candidate will have a strong understanding of software and hardware integration, proficiency in Python and C programming languages, and experience developing applications with ROS and working with robotic arms.
This role involves:
- Providing technical support for customers using our bionic products, focusing on the integration and application of our public API.
- Developing and maintaining example programs and tutorials to help customers utilize our API effectively.
- Troubleshooting and resolving issues related to the installation, configuration, and operation of our products, with a focus on software and hardware integration.
You'll work closely with our engineering and sales support teams to ensure customer needs are met. A strong understanding of software and hardware integration is essential for this role. Additionally, excellent problem-solving skills with a customer-focused approach are required.
A Bachelor's degree in Engineering, Computer Science, Robotics, or a related field, along with 2-4 years of experience in applications engineering, technical support, or a similar role within the robotics, bionics, or medical device industry, is necessary for this position.
About PsyonicAt Psyonic, we believe that advances in biointegrated technologies have the power to transform lives. We're committed to making scientific breakthroughs in bionic prosthetic devices accessible to everyone. Our mission is to seamlessly integrate our devices with the human neuromuscular system over the next decade.
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