Retail Deposits Servicing Call Center Specialist

6 days ago

Salt Lake, Utah, United States BCforward Full time
About the Role

We are seeking a highly skilled Retail Deposits Servicing Call Center Specialist to join our team at BCforward. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide quality customer service and accurate information about depositor accounts, programs, policies, and processes.
  • Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others.
  • Process telephone requests for account information and application processing, and communicate results to the customer.
  • Maintain knowledge of comparable and competitor products.
  • Respond to email and written inquiries.
  • Responsible for the maintenance of existing accounts.
  • Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.
Requirements
  • High School Diploma or Equivalent.
  • Some banking experience or a customer service background.
  • Excellent knowledge of multiple business area processes and procedures.
  • Excellent knowledge of applicable department systems.
  • Demonstrated ability to manage multiple priorities in a time-sensitive environment.
  • Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
  • Familiarity with Microsoft applications, with emphasis on Word/Excel.
  • Excellent oral/written communication skills.
  • Excellent data entry skills.
  • Proven ability to consistently meet individual/team/department goals.
  • Has developed specialized skills or is multi-skilled through job-related training.
  • Takes a broad perspective to problems and identifies new, less obvious solutions.
  • Completes work with a limited degree of supervision.
  • Proven ability to meet strict attendance guidelines.
What We Offer

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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