Customer Service Representative

21 hours ago


Salt Lake, Utah, United States Enterprise Call Center Full time
Customer Service Representative Job Description

At Enterprise Call Center, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:
  • Manage Customer Interactions: Respond to customer inquiries, resolve issues, and provide accurate information in a timely and professional manner.
  • Build Relationships: Foster strong relationships with customers, understand their needs, and provide personalized solutions to meet their expectations.
  • Meet Sales Targets: Identify opportunities to upsell and cross-sell products, and meet or exceed sales targets.
  • Document Customer Interactions: Maintain accurate records of customer interactions, process customer accounts, and file documents as required.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Customer Focus: Demonstrate a customer-centric approach, with a strong focus on delivering exceptional customer experiences.
  • Technical Skills: Proficient in CRM systems, with experience in data entry and computer skills.
  • Language Skills: Fluent in English, with the ability to communicate effectively with customers and colleagues.
What We Offer:
  • Paid Training: Comprehensive training program to ensure you have the skills and knowledge required to excel in the role.
  • Paid Time Off: Generous paid time off policy to ensure you have a healthy work-life balance.
  • Free Telehealth: Access to free telehealth services to support your physical and mental well-being.
  • Flexible Schedule: Flexible scheduling to accommodate your needs and preferences.

We're an equal opportunities employer, and we welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you



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