Customer Service Representative

5 hours ago


Salt Lake, Utah, United States Select Portfolio Servicing Full time
Job Description

The Customer Care Expert is responsible for delivering exceptional service to customers throughout the life of the loan, resolving customer inquiries and managing the customer relationship throughout the default process in a call center environment.

Key Responsibilities:

  • Handle customer calls efficiently and effectively, providing personalized service and resolving customer issues.
  • Accurately and promptly execute transactions, such as billing inquiries and account changes.
  • Identify customer needs through in-depth probing and solve customer problems using swift, sound judgments based on the facts of each situation.
  • Resolve account delinquency by collecting past due payments as needed.
  • Communicate loss mitigation options and decisions to customers.
  • Obtain complete and accurate documentation from customers and approved third parties.
  • Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population.
  • Complete affirmations prior to proceeding to foreclosure if assigned a loan population.

Requirements:

  • Strong interpersonal and professional skills, including courtesy, empathy, and level-headedness.
  • Excellent customer service and sales skills, with a proven record of dependability and excellent time management.
  • Superior communication skills, in verbal and written communication.
  • Effective listening, problem-solving, and negotiating skills.
  • Basic computing skills, including mouse and keyboard usage, launching programs, and windows navigation.

About Select Portfolio Servicing:

Select Portfolio Servicing is a leading provider of mortgage servicing solutions, dedicated to delivering exceptional service to customers and investors alike.



  • Salt Lake, Utah, United States Golden Customer Care Full time

    Job OpportunityGolden Customer Care is seeking a skilled Assistant Manager, Customer Service to provide leadership and training to supervisors who oversee multiple customer care agents. This role requires effective communication, coaching, and management of given directives, as well as partnership and collaboration with the Customer Care Manager and other...


  • Salt Lake, Utah, United States BIOMERIEUX, INC. Full time

    Customer Service RepresentativeAt BioMerieux, Inc., we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Manage customer conversations across all support channels,...


  • Salt Lake, Utah, United States Planet Fitness Full time

    Job Title: Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Responsibilities:Customer Service: Greet...


  • Salt Lake, Utah, United States Williams-Sonoma Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Williams-Sonoma, you will be responsible for providing exceptional customer service and support to our customers through various communication channels.Key...


  • Salt Lake, Utah, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an...


  • Salt Lake, Utah, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an...


  • Salt Lake, Utah, United States MILLENNIUMSOFT Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MillenniumSoft. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring...


  • Salt Lake, Utah, United States Kroger Family of Companies Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a safe and clean store environment, and assisting the department manager in achieving sales...


  • Salt Lake, Utah, United States CubeSmart Full time

    {"title": "Customer Service Representative", "content": "OverviewCubeSmart is seeking a Customer Service Representative to join our team. As a keyholder, you will be responsible for managing and maintaining our self-storage properties, providing exceptional customer service, and ensuring a safe and clean environment for our customers.ResponsibilitiesDeliver...


  • Salt Lake, Utah, United States BFG Supply Full time

    Customer Service RepresentativeBFG Supply Co. is a leading wholesale distributor to the greenhouse, nursery, and lawn and garden industry. This role is responsible for supporting administrative and customer service functions across all branches, sales representatives, and customers. The ideal candidate will have a strong focus on customer satisfaction and...


  • Salt Lake, Utah, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC in Salt Lake City, Utah.Key Responsibilities:Greet customers and provide a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Ensure orders are organized and accurate.Contribute to a...


  • Salt Lake, Utah, United States Collabera Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Collabera. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and driving process improvements.Responsibilities:Support Fraud and Claims...


  • Salt Lake, Utah, United States Security National Financial Full time

    Customer Service RepresentativeAt Security National Financial, we're committed to providing exceptional service to our customers. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide top-notch customer service via phone and emailAnswer customer inquiries...


  • Salt Lake, Utah, United States Humana Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Humana. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Salt Lake, Utah, United States Mr Appliance Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to...


  • Salt Lake, Utah, United States Nexeo Staffing Full time

    About the Role:Nexeo Staffing is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve...


  • Salt Lake, Utah, United States Coles Supermarkets Australia Pty Ltd Full time

    About Coles Supermarkets Australia Pty LtdColes Supermarkets Australia Pty Ltd is a leading retailer in Australia, committed to providing excellent customer service and quality products to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service...


  • Salt Lake, Utah, United States Nexeo Staffing Full time

    Job Title: Inbound Customer Service RepresentativeNexeo Staffing is seeking a highly skilled Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Respond to customer inquiries in a timely and professional...


  • Salt Lake, Utah, United States GTSC Talent Solutions Full time

    Job Title: Customer Service RepresentativeUSParalog is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will provide exceptional support to our customers, ensuring their needs are met with professionalism and care.Key Responsibilities:Provide accurate and timely information to customers...


  • Salt Lake, Utah, United States MILLENNIUMSOFT Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MillenniumSoft. As a Customer Service Representative, you will be responsible for providing exceptional levels of customer care that meet or exceed all internal and external customer...