Customer Service Representative
5 hours ago
The Customer Care Expert is responsible for delivering exceptional service to customers throughout the life of the loan, resolving customer inquiries and managing the customer relationship throughout the default process in a call center environment.
Key Responsibilities:
- Handle customer calls efficiently and effectively, providing personalized service and resolving customer issues.
- Accurately and promptly execute transactions, such as billing inquiries and account changes.
- Identify customer needs through in-depth probing and solve customer problems using swift, sound judgments based on the facts of each situation.
- Resolve account delinquency by collecting past due payments as needed.
- Communicate loss mitigation options and decisions to customers.
- Obtain complete and accurate documentation from customers and approved third parties.
- Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population.
- Complete affirmations prior to proceeding to foreclosure if assigned a loan population.
Requirements:
- Strong interpersonal and professional skills, including courtesy, empathy, and level-headedness.
- Excellent customer service and sales skills, with a proven record of dependability and excellent time management.
- Superior communication skills, in verbal and written communication.
- Effective listening, problem-solving, and negotiating skills.
- Basic computing skills, including mouse and keyboard usage, launching programs, and windows navigation.
About Select Portfolio Servicing:
Select Portfolio Servicing is a leading provider of mortgage servicing solutions, dedicated to delivering exceptional service to customers and investors alike.
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