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Retail Operations Specialist

2 months ago

Salt Lake, Utah, United States Specialized Bicycle Components Full time

Job Summary

A critical member of the team, the Retail Support Specialist balances excellence in retail operations, customer service, and a passion for digital excellence. The ideal candidate will have a strong background in retail operations, excellent communication skills, and a passion for delivering world-class customer service.

Key Responsibilities

  • Support the sales and service staff by managing digital rider interactions, including text, email, and digital leads.
  • Manage the flow of inventory and identify and locate the services/goods needed to provide riders with the right solutions.
  • Proficiency in Lightspeed point of sale systems and store operational websites.
  • Deliver world-class rider service that ensures ongoing sales and high levels of rider satisfaction.
  • Establish business leads using SHIFT Lead-Generation.
  • Manage and track webstore sales and coordination of delivery.
  • Regular, dependable attendance and punctuality.

Requirements

  • Passion for cycling and the Specialized brand.
  • A current or former retail employee with 1-3 years of experience preferred.
  • POS experience required.
  • Excellent communication (verbally and written) with the ability to effectively interact with riders and team members.
  • Ability to work as business dictates, including weekends.
  • Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
  • Able to lift at least 25 lbs. or more and use proper lifting skills.

What We Offer

  • Industry leading Employee Purchase program.
  • Long term loan of a current model-year demo bike.
  • Medical, dental, vision, and life insurance.
  • Morning/evening rides with team.