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Call Center Supervisor
2 months ago
Job Title: Call Center Supervisor
About Renewal by Andersen:
Renewal by Andersen is a leading provider of window and door replacement solutions. With a rich history dating back over 110 years, our company has revolutionized the industry with its commitment to quality, innovation, and craftsmanship.
Job Overview:
We are seeking a highly motivated and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading and managing a team of customer service representatives, ensuring exceptional customer experiences, and driving sales growth. Your primary focus will be on developing and implementing strategies to improve customer satisfaction, loyalty, and retention.
Key Responsibilities:
- Lead and manage a team of customer service representatives to achieve sales and customer satisfaction goals.
- Develop and implement effective training programs to enhance customer service skills and product knowledge.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with cross-functional teams to drive sales growth and customer acquisition.
- Ensure compliance with company policies and procedures.
Requirements:
- 2+ years of experience in a call center or customer service leadership role.
- Proven track record of driving sales growth and improving customer satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- High school diploma or equivalent required.
What We Offer:
- Competitive salary and bonus structure.
- Comprehensive benefits package, including health insurance, dental insurance, and vision insurance.
- 401(k) matching and paid time off.
- Opportunities for professional growth and development.
EEO Statement:
Renewal by Andersen is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
