Customer Service Representative

2 days ago

Traverse City, Michigan, United States Avflight Full time
{"title": "Customer Service Representative", "content": "Job Summary

Avflight is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our passengers and ensuring a smooth travel experience.

Key Responsibilities
  • Provide efficient and friendly service to all customers
  • Complete all necessary arrangements for accommodating passengers, including preparing itineraries, computing fares, and issuing refunds
  • Guide passengers from the terminal to and from aircraft, ensuring a safe path at all times
  • Perform the loading and unloading of cargo on and off aircraft
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders
  • Ensure FAA, Airline, and airport regulations are followed
  • Clean and service cabin interiors, including cockpit, lavatories, and draining lavatories
  • Use safety-related equipment and provide de-icing service to the aircraft when needed
Requirements
  • Excellent communication skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays
  • Must be 18 years or older
  • High School diploma or GED equivalent
  • Must have authorization to work in the U.S.
  • Must have valid Driver's license
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
Competency/Behavioral Requirements
  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill obligations
  • Strong attention to detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Accept criticism and deal calmly and effectively with high-stress situations
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job
Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

EEO/AA

", "lang_code": "en-US"}

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