Help Desk Specialist

3 weeks ago


Johnston, United States Kelly Services Inc Full time
Job Overview

Kelly Services Inc. is a leading provider of workforce solutions, and we are seeking a skilled Help Desk Specialist to join our team.

Job Description

As a Help Desk Specialist, you will provide technical support to our customers, resolving their IT-related issues in a timely and professional manner.

Key Responsibilities
  • Technical Support: Provide step-by-step technical assistance to customers via phone, email, or in-person, resolving their IT-related issues.
  • Problem Resolution: Identify and troubleshoot technical issues, applying established procedures and best practices to resolve problems efficiently.
  • Documentation and Communication: Maintain accurate records of customer interactions, update knowledge bases, and communicate with customers in a clear and concise manner.
  • Process Improvement: Continuously evaluate and improve processes to enhance customer satisfaction and reduce support requests.
Requirements
  • Technical Knowledge: Possess a solid understanding of computer hardware, software, and operating systems, as well as networking fundamentals.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical information to non-technical customers.
  • Analytical Skills: Strong analytical skills, with the ability to troubleshoot complex technical issues and identify root causes.
Benefits

Kelly Services Inc. offers a competitive salary, ranging from $45,000 to $60,000 per year, depending on location and experience.

About Us

Kelly Services Inc. is a global leader in workforce solutions, providing customized staffing and workforce management solutions to clients across various industries.

How to Apply

Apply now to join our team and take the first step towards a rewarding career as a Help Desk Specialist.



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