Technical Support Specialist

2 weeks ago


Johnston, United States Heritage Property & Casualty Company Full time
Job Summary

We are seeking a skilled Technical Support Engineer I to join our team at Heritage Property & Casualty Company. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers.

Key Responsibilities
  • Respond to incoming calls and emails regarding company-supported applications
  • Field basic problem tickets from end-users to resolve software and hardware issues
  • Perform password resets and installations
  • Configure and troubleshoot desktop and laptop systems
Requirements

To be successful in this role, you will need excellent communication skills, a strong understanding of software and hardware troubleshooting, and the ability to work in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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