Client Success Account Executive
2 weeks ago
Are you prepared to be part of a rapidly expanding technology firm?
WiLine Networks, a pre-IPO tech enterprise based in Silicon Valley, operates the fastest-growing IP network across California, the Pacific Northwest, and Texas, with ambitions for national expansion. Our privately constructed network provides a comprehensive range of enterprise-grade communication solutions and managed services, including scalable internet access up to 10 Gbps, Cloud Voice, SD-WAN, Managed Wi-Fi, and Cyber Security offerings. Our value-driven pricing model delivers more services at a lower cost, complemented by unparalleled installation speed.
As we continue to grow and innovate, we are on the lookout for a customer-centric Customer Success Account Manager who excels in a vibrant and fast-paced setting. The ideal candidate is exceptionally organized and efficient, with a proven history of fostering customer relationships, enhancing brand loyalty, increasing revenue, and minimizing churn.
Key Responsibilities:
- Act as a Trusted Advisor to guarantee an outstanding customer experience and maximize the value derived from WiLine services.
- Establish and sustain long-term relationships with key stakeholders within assigned accounts.
- Conduct regular account meetings to ensure customer satisfaction, comprehend customer objectives, and communicate how WiLine can help achieve those goals.
- Inform customers about the WiLine product suite, increasing wallet share through upselling, additional services, and new location support.
- Proactively manage and nurture accounts to identify and mitigate churn risks.
- Analyze customer account trends and relay insights to internal teams to ensure quality standards and customer needs are met.
Qualifications:
- Minimum of 3 years in B2B sales with relevant industry experience.
- Proven track record of exceeding quotas consistently.
- Self-motivated with demonstrated success as a sales leader.
- Familiarity with sales tools such as HubSpot and ZoomInfo.
- Exceptional written and verbal communication skills.
- Technically proficient.
Location Flexibility:
We have successfully implemented a remote work model, allowing flexibility in location as our team expands. However, the role requires availability during Pacific Time Zone business hours.
Employee Benefits: WiLine Networks is proud to offer a comprehensive benefits package to its employees, ensuring they receive the security and peace of mind they deserve. Benefits include:
- Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- Paid Time Off
- Flexible Spending Account
- 401(K)
- Employee Referral Bonus
- Employee Discount Program
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