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Client Services Manager

2 months ago

Princeton, New Jersey, United States MRMMcCann Full time

Client Services Manager

Overview:

A collaborative professional responsible for overseeing the daily management of essential DTC and HCP digital initiatives, ensuring alignment with strategic goals, timely delivery, and budget adherence.

Key Responsibilities:

  • Establishes and nurtures relationships at the appropriate client level to facilitate the advancement of critical projects from creative conception through MLR Review and execution.
  • Provides strategic insights to enhance client business outcomes.
  • Possesses a comprehensive understanding of both internal and external processes for effective project execution.
  • Collaborates with Project Managers and Producers to initiate and carry out projects efficiently.
  • Ensures project planning and execution are meticulously managed.
  • Verifies that deliverables are tactically sound and meet assignment requirements.
  • Maintains in-depth knowledge of the client's products, market dynamics, and competitive landscape.
  • Monitors and assesses implications within the competitive environment.
  • Supports the leadership of the Account Director/Group Director within the department.
  • Guides junior team members on specific tasks as outlined by senior staff in social media.
  • Encourages innovative problem-solving approaches.
  • Stays informed about current trends and technological advancements.
  • Enhances the department's role in the overall planning process.
  • Develops proactive strategies for business growth.

Qualifications:

Digital experience is essential, including web and digital display, social media, and CRM.

Experience in closely collaborating with marketing clients is required.

Agency experience supporting DTC and HCP marketing initiatives for pharmaceutical clients is necessary.

Familiarity with and comfort in supporting the MLR Review process is crucial.

A solid understanding of digital and brand strategy is expected.

Strong interpersonal skills are vital for fostering optimal relationships within the department.

Experience in managing and mentoring junior account team members is preferred.

Excellent written and verbal communication skills are required.

Proficiency in Excel, Word, PowerPoint, and the Office Suite is necessary.

A leader and team builder with a collaborative spirit.

Highly organized with creative problem-solving abilities and attention to detail.

Ability to prioritize and manage multiple tasks simultaneously.

A minimum of a Bachelor's degree or equivalent business experience is preferred.

Experience with scope tracking and project-level budget management is advantageous.

About MRM:

MRM is a contemporary relationship marketing agency that delivers transformative creative solutions at the intersection of business, culture, and technology. Operating in a borderless, integrated manner, MRM fosters greater collaboration and speed to help businesses cultivate meaningful relationships with their audiences. MRM is part of McCann Worldgroup and the Interpublic Group of companies (NYSE: IPG), with a global presence across North America, Latin America, Europe, the Middle East, and Asia Pacific.

MRM is committed to fostering a diverse workplace and is an equal opportunity employer, ensuring no discrimination based on race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other irrelevant criteria.