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Client Relationship Manager

2 months ago

Edmond, Oklahoma, United States InterWorks Full time

Are you passionate about supporting others? If so, you may find a rewarding opportunity as a Client Relationship Manager within our expanding Customer Success division.

This position is ideal for individuals who prioritize listening, strive to comprehend the objectives and requirements of our clients, and excel at providing tailored solutions and assistance.

If this resonates with you, read on As a Client Relationship Manager, you will serve as the primary liaison for a diverse portfolio of clients.

To thrive in this role, exceptional organizational and communication abilities are essential. Above all, a sincere enthusiasm for fostering client success is crucial.

Building strong relationships is at the heart of InterWorks, and you will play a pivotal role in demonstrating empathy and dedication to our clients, cultivating enduring partnerships.

Key Responsibilities:

  • Oversee a portfolio of existing clients spanning various sectors.
  • Establish and nurture trusted relationships by grasping their business needs.
  • Conduct regular check-ins to uncover growth opportunities, address concerns, and manage renewals.
  • Collaborate with internal teams to ensure successful project execution.
  • Act as the main point of contact for all clients in your portfolio.
  • Advise on products and services to achieve shared business objectives.
  • Foster ongoing relationships with selected partners.
  • Manage multiple projects simultaneously.
  • Maintain and update the CRM (Salesforce) database to ensure data integrity and timely communication records.

Preferred Qualifications:

  • Strong verbal and written communication skills.
  • Experience in customer success roles.
  • Effective time management capabilities.
  • Creative problem-solving and analytical skills.
  • Willingness to take on additional responsibilities as needed.
  • Business and technical acumen with consultative skills.
  • Able to manage multiple clients and opportunities seamlessly.
  • Curiosity, resilience, and a positive attitude.
  • Ability to maintain a sales pipeline while providing accurate forecasts to leadership.
  • Capacity to work under pressure with keen attention to detail.

About InterWorks: InterWorks is a people-centric technology consultancy that empowers clients through tailored, collaborative solutions. We thrive on innovation and value the unique contributions of our team members. Our approach to work and community is distinctive and unconventional, and we are committed to fostering an environment where everyone can excel.