Customer Service Relationship Manager

5 days ago


Auburn Hills, Michigan, United States Valeo Full time

About the Role:

This role is a vital part of Valeo’s customer service team, responsible for providing exceptional support to customers. As a Customer Service Representative, you will serve as the primary point of contact for customer inquiries, ensuring timely and effective resolution of issues.

  • You will handle customer calls, emails, and other communications to provide a best-in-class service experience, meeting or exceeding customer expectations.
  • Process customer claims and questions, assigning them to the appropriate department if necessary, and following up on resolution.
  • Ensure customer satisfaction through proactive actions and key account follow-up.

Responsibilities Also Include:

  • Manage customer administration operations and processes, including order compliance, stock allocation, and invoicing.
  • Process customer returns in line with division service offer, maintaining accurate records and customer information.
  • Support the sales force by providing necessary information related to customer accounts, back orders, and customer feedback.

Key Qualifications:

  • Bachelor’s degree required.
  • At least 3 years of customer service experience.
  • Bilingual in Spanish is a plus.


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