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Customer Service Liaison

1 month ago

Auburn Hills, Michigan, United States JobRialto Full time
Job Summary:

As a Customer Service Specialist at JobRialto, you will play a crucial role in promoting and implementing Functional Excellence in the CSR role. Your primary responsibility will be to provide domestic customer service according to the needs of the Business and Customers. You will be responsible for providing the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.

Key Responsibilities:
  • Obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.
  • Experience in SAP-R3 or equivalent, order entry, pricing, documentation, and invoicing is required.
  • Provide excellent phone communications and interpersonal skills with multiple functional groups, including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse, and Transportation personnel, as well as external customer contacts.
  • Identify areas for improvement and implement change.
  • Exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors, and Subsidiaries.
Requirements:
  • College degree.
  • Previous customer service experience.
  • SAP-R3 or equivalent experience.
Preferred Skills:
  • Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process.
  • Intermediate to high-level Microsoft Excel proficiency.
  • Salesforce.com and SharePoint experience.