Customer Service Representative

2 days ago


Auburn Hills, Michigan, United States Shermeta Law Group, PLLC Full time
Customer Service and Collections Representative

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service and Collections Representative. As a key member of our Auburn Hills-based law firm, you will be responsible for providing exceptional customer service and collecting debts on behalf of our clients.

Key Responsibilities:
  • Place and receive collection telephone calls to resolve customer inquiries and disputes.
  • Evaluate accounts for legal action and take necessary steps to collect debts.
  • Utilize PC-based applications, including the Internet and an auto-dialer, to manage collections and customer interactions.
  • Maintain a professional tone and demeanor during all customer interactions.
  • Work collaboratively with our team to achieve collection goals and provide excellent customer service.
Requirements:
  • Minimum 2+ years of experience in customer service or a collection-type role.
  • High school diploma or equivalent required.
What We Offer:
  • Competitive hourly wage.
  • Bonus program.

We are an equal opportunity employer and are committed to providing a safe and inclusive work environment. Prior to hiring, a background check and drug test are required. We offer a comprehensive benefits package to eligible employees, including employer-paid life insurance and paid time off. For more information, please contact our HR department at hr@shermeta.com.



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