Customer Service Team Lead

2 days ago


Auburn Hills, Michigan, United States Regan Bruenger - State Farm Agent Full time
Customer Service Manager Job DescriptionRole Overview

We are seeking a highly skilled Customer Service Manager to oversee our customer service team and daily operations. This role is ideal for someone with strong leadership and organizational skills who can develop and implement customer service policies and procedures.

Key Responsibilities
  • Manage the customer service team and ensure seamless daily operations.
  • Develop and implement customer service policies and procedures to enhance the client experience.
  • Handle escalated customer complaints and issues in a professional and timely manner.
  • Train and mentor customer service representatives to ensure they have the necessary skills to provide exceptional customer service.
Requirements
  • 2+ years of experience in customer service.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.


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