Facility Maintenance Attendant

2 weeks ago


Charlotte, North Carolina, United States StepStone Hospitality Inc. Full time
Position Overview

StepStone Hospitality Inc. is seeking a dedicated and enthusiastic individual to become a vital part of our diligent housekeeping team. Our mission is to elevate the guest experience by ensuring our premises are maintained in a pristine and organized manner while fostering a positive work environment.

Key Responsibilities:
  • Utilize a personal cleaning cart equipped with necessary supplies for each shift.
  • Assist in delivering essential items such as baby cribs, pillows, extra towels, and other guest requests directly to guest accommodations.
  • Execute floor maintenance tasks including stripping, sealing, and waxing, adhering to established safety protocols.
  • Replenish paper supplies and ensure room cleaning caddies are stocked daily.
  • Organize and store all incoming supplies and deliveries efficiently.
  • Rearrange furniture and turn mattresses as part of routine cleaning duties.
  • Provide exceptional customer service to enhance guest satisfaction.
  • Create and manage daily task lists while documenting all serviced rooms.
  • Maintain cleaning equipment in optimal condition.
  • Report any shortages, damages, or security concerns promptly.
  • Address reasonable guest complaints and requests, escalating issues when necessary.
Qualifications:
  • Ability to work autonomously while maintaining motivation.
  • Friendly demeanor with a strong focus on customer service.
  • Demonstrated experience in a similar role.
  • Professional attitude coupled with efficiency and meticulous attention to detail.


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