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Payment Operations Manager

2 months ago

Boston, Massachusetts, United States Northeastern University Full time
About the Opportunity

We are seeking a highly skilled and experienced professional to lead our enterprise payment operations. As a key member of our finance team, you will be responsible for managing day-to-day payment activities, ensuring timely and accurate disbursements, and driving process improvements to enhance efficiency and effectiveness.

Key Responsibilities
  • Lead the disbursement process for vendor payments, ensuring compliance with vendor agreements and company policy
  • Process all non-Payroll requests for payment, coordinating with business partners as needed
  • Identify and implement process improvements to increase efficiency and accuracy of vendor invoicing and payment
  • Provide expertise and support for projects aimed at improving P2P operational efficiency, effectiveness, and customer service levels
  • Communicate and enforce P2P policy, serving as a communication bridge between the P2P team and its customers
  • Manage onboarding, maintenance, and offboarding activities for vendor partners in B2B business portals and Amex BIP program
  • Lead the year-end and payment accrual process, ensuring accurate and timely financial reporting
  • Develop and maintain trusted advisor relationships with business partners and key customers
  • Facilitate the development, implementation, and maintenance of processes, policies, guidelines, and Standard Operating Procedures
Requirements
  • 8 years of related experience or BA/BS and 5 years of relevant experience or MBA/MS and 3 years of relevant experience
  • Demonstrated leadership and expertise within the Invoice to Payment and T&E workflows
  • Ability to effectively utilize disbursement data and trusted advisor relationships to identify opportunities and drive process improvements
  • Familiarity with government and state/local payment/disbursement regulations, commercial payment best practices, and techniques/value levers to enhance returns on working capital
  • Proven experience leading payment/disbursement operations activities in a high-profile, high-transactional-volume, high-financial-risk environment
  • Globally minded, self-motivated, flexible, and creative leader, able to prioritize, multi-task, and work horizontally and vertically across a decentralized organization
  • Strong leadership presence and ability to build customer-focused trusted advisor relationships
  • Excellent interpersonal, written, and verbal communication skills
Preferred Qualifications
  • Familiarity with Banner Financials and Concur Expense software
  • Knowledge of foreign currency transactions and ACH/Bank Wire regulations
  • Efficient use of Microsoft business programs (e.g., Outlook, Excel, Word, PowerPoint)
  • Familiarity and experience utilizing data warehouse, data analytics, Smartsheet, K2, and reporting tools (e.g., Cognos, SQL, R, Python, Tableau, Power BI)
About Northeastern University

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.