Director of Operations

4 weeks ago


Boston, Massachusetts, United States RightWorks Inc Full time
Job Title: Director of Operations

About the Role:

RightWorks Inc is seeking a highly skilled Director of Operations to join our team. As a key member of our operations team, you will be responsible for managing the daily service tasks, including account opening, maintenance, and investment and transition paperwork. You will also be responsible for ensuring proper resources for the team, including personnel, training, employee management, employee reviews, technology needs, and workflow processes.

Key Responsibilities:

  • Manage the daily service tasks, including account opening, maintenance, and investment and transition paperwork.
  • Ensure proper resources for the team, including personnel, training, employee management, employee reviews, technology needs, and workflow processes.
  • Properly document policies and procedures related to the functions of this team.
  • Ensure procedures are being followed and work closely with the CCO when it relates to testing of procedures and proper controls.
  • Work closely with Managing Partners and Team Leads to ensure proper segregation of duties between the MPs, Team leads, and relationship members with an overall goal of seamless client experience.
  • Meet with family office team members either as a group or individually on a weekly basis to ensure that all issues are being resolved timely and dashboards are updated with the necessary information.
  • In charge of all IT system training related to the Family Office team.
  • Responsible for meeting with the managing partner in charge of each FO client on a weekly/bi-weekly basis to review open issues, dashboard, and other concerns of the MP.

Family Office Service Oversight:

  • Assist the Family Office Team with client meeting materials and storage of client materials & documentation on company network and/or document management software.
  • Review and provide support to the team for all client related memo's (weekly, semi-monthly, monthly, and quarterly).
  • Ensure CRM data is up to date.
  • Assist in completing firm and custodian paperwork, and subscription documents as needed.
  • Manage RMD process and payments.
  • Ensure process for client tax payments and the tax document is sound and followed.
  • Ensure process for capital calls, redemptions, and tracking of distributions is sound and followed.
  • Ensure process for charitable gifting is sound and followed.
  • Review, manage, and develop proper reporting related to the client money movements.
  • Assist and work closely with the Finance team to ensure a seamless client experience related to the bill pay program. Develop proper vendor invoice review procedures and ensure expenses are coded to correct bill pay entities.
  • Varying financial project management around construction projects being undertaken by clients. Ensure capital improvements are being recorded correctly and vendor payments are made within the agreed upon budget.
  • Perform project work as necessary for firm-wide and team initiatives.


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