Senior Customer Support Specialist

3 weeks ago


Fallon, Nevada, United States Enterprise Mobility Inc Full time
Position Overview

Enterprise Mobility Inc. is a leader in the automotive rental and leasing sector, recognized for its commitment to excellence and a supportive work environment. We are dedicated to our mission of becoming the most reliable mobility service provider in the industry.

The role of the Customer Assistance Representative Sr (CAR Sr) is pivotal in delivering exceptional service to both internal and external clients. This position involves direct interaction with customers, primarily in a face-to-face setting, to address their rental requirements and provide comprehensive support.

Key Responsibilities:

  • Handle incoming inquiries regarding reservations, pricing, and general information, ensuring customer satisfaction through effective communication.
  • Conduct follow-up calls for customer feedback and account management.
  • Deliver outstanding customer service by understanding and fulfilling rental needs, both in-person and via phone.
  • Welcome customers warmly and assist them promptly.
  • Provide necessary directions and assistance to enhance customer experience.
  • Evaluate vehicle condition upon return and manage the check-in process.
  • Market company services while ensuring safe and courteous transportation of customers.
  • Communicate rental policies, vehicle features, and additional services clearly.
  • Promote optional products and services as appropriate.
  • Report any vehicle issues or maintenance needs to management.
  • Maintain vehicle cleanliness and perform basic maintenance tasks.
  • Execute various administrative duties, including billing support and report generation.
  • Assist with other related tasks as assigned.

Qualifications:

  • Minimum age of 18 years.
  • High school diploma or equivalent required; some college education preferred.
  • Valid driver's license with a clean driving record, free from significant violations or alcohol-related offenses.
  • Authorization to work in the United States without requiring sponsorship.

Enterprise Mobility Inc. is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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