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Director of Operations

1 month ago

Pittsburgh, Pennsylvania, United States SPS Full time
Job Title: Director of Operations

At SPS, we are seeking a highly skilled and experienced Director of Operations to lead our Pittsburgh lockbox site. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the site, ensuring that all departments work cohesively towards achieving strategic and contractual goals.

Key Responsibilities:
  • Strategic Leadership & Transformation: Establish and execute the broader TBS strategic vision for the Pittsburgh lockbox site, focusing on enhancing efficiency, service quality, and profitability.
  • Technology Implementation & Optimization: Champion technological change by introducing innovative solutions that elevate the lockbox processing capabilities.
  • Cultural Leadership & Change Management: Cultivate a modernized and inclusive workplace culture that values collaboration, continuous improvement, and accountability.
  • Operational Excellence & Risk Management: Oversee the day-to-day operations of the lockbox facility, ensuring workflows are optimized to meet service standards and operational targets.
  • Team Leadership & Development: Provide mentorship and support to staff to ensure professional growth and development and foster a high-performance culture.
  • Client Engagement & Relationship Management: Serve as the primary point of contact for client interactions, ensuring their needs are met with customized solutions and high levels of service.

Qualifications:

  • Bachelor's degree in business administration, Operations Management, Information Technology, or related field; MBA preferred.
  • Minimum of 10 years leading teams in treasury services, cash management or financial services organizations.
  • Minimum of 5 years of strategic leadership experience with demonstrated success in driving technological innovation and cultural change in an operations environment.
  • Experience working in a BPO, Consulting, or Process Engineering is a plus.
  • Evangelist of Lean Manufacturing or Six Sigma methodologies is a definite plus.