Automotive Service Professional

2 weeks ago


Lynnfield, Massachusetts, United States The Herb Chambers Companies Full time

Job Summary

The Herb Chambers Companies is seeking an experienced Service Writer to assist our customers with their service needs. As a key member of our team, you will be responsible for efficiently and professionally handling customer inquiries, diagnosing vehicle issues, and ensuring that our customers receive exceptional service.

Responsibilities

  • Greet customers and provide excellent customer service from intake to release of their vehicles
  • Determine and diagnose car issues based on customer description and vehicle condition
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Order necessary parts from suppliers and verify delivery to technicians
  • Ensure that automotive work meets company quality standards
  • Invoice and collect payment from customers for services rendered
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Requirements

  • Excellent customer service skills
  • Confident ability to work independently
  • Process-driven, with great organizational skills and attention to detail
  • Desire to succeed in a fast-paced, high-volume environment

Benefits

  • Aggressive, performance-based earning potential
  • Paid vacation
  • Health and dental insurance
  • 401(k)

How to Apply

Submit your resume today to take the first step in joining our team.



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