Automotive Service Professional
2 weeks ago
Job Summary
The Herb Chambers Companies is seeking an experienced Service Writer to assist our customers with their service needs. As a key member of our team, you will be responsible for efficiently and professionally handling customer inquiries, diagnosing vehicle issues, and ensuring that our customers receive exceptional service.
Responsibilities
- Greet customers and provide excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and verify delivery to technicians
- Ensure that automotive work meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Requirements
- Excellent customer service skills
- Confident ability to work independently
- Process-driven, with great organizational skills and attention to detail
- Desire to succeed in a fast-paced, high-volume environment
Benefits
- Aggressive, performance-based earning potential
- Paid vacation
- Health and dental insurance
- 401(k)
How to Apply
Submit your resume today to take the first step in joining our team.
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