Client Support Specialist

4 days ago


New Berlin, Wisconsin, United States IEWC US Full time

About the Job: The Client Support Specialist role is crucial in providing top-notch support to IEWC US clients, ensuring seamless order management and issue resolution.

Key Responsibilities:

  • Provide exceptional support to clients via phone, email, or chat
  • Manage client orders from receipt to completion, ensuring accuracy and timeliness
  • Resolve any issues or discrepancies in a timely and professional manner
  • Collaborate with internal partners to resolve complex issues
  • Administer customer order changes, expedites, tracking, and cancellations
  • Process all incoming communications promptly and accurately
  • Contribute to process efficiency and customer experience continuous improvement efforts

Requirements:

  • Associates degree or 2+ years of customer service or equivalent job-related experience
  • Strong verbal, listening, and written communication skills
  • Working knowledge of Microsoft Office and Excel
  • Ability to work in Windows environment and learn multiple computer applications (SAP, OneNote, Outlook)
  • Ability to conduct problem-solving in day-to-day operations
  • Strong time management, multi-tasking, and organizational skills
  • Ability to work under pressure and make decisions autonomously
  • Strong attention to detail in a highly dynamic and changing environment
  • Ability to apply critical thinking and analyze information

Compensation:

The estimated salary for this position is $48,000 - $58,000 per annum, depending on experience and qualifications.

Benefits:

IEWC US offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.



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