Customer Engagement Specialist
5 days ago
We are seeking a skilled Customer Engagement Specialist to join our Operations team at Mad Science of WI, IL & MI.
This role combines elements of sales and customer service, where the primary responsibility is to engage with customers, understand their needs, recommend suitable services, while also providing support and resolving any issues they may have throughout the sales process and beyond.
The ideal candidate will be a quick learner with strong listening and negotiating skills as well as an ability to showcase our offerings in a compelling way.
Responsibilities:
- Engage with prospective clients mainly through the phone and less frequently through Zoom, and in-person meetings.
- Present and explain our products or services effectively.
- Build and maintain long-lasting relationships with clients.
- Collaborate with the entire Operations team to develop strategies for closing deals.
- Meet or exceed sales targets.
- Provide exceptional customer service and follow-up.
Requirements:
- Proven experience in sales, customer service, or related field.
- Develop and maintain thorough knowledge of the company and its products, research consumer needs, and identify how our solutions can address those needs
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Self-motivated, goal-oriented, and able to work independently.
- Ability to maintain a positive attitude.
- Generate leads and grow existing relationships by maintaining an accurate, detailed client book for an active, repeat customer base
- Make cold calls or perform warm outreach, using outside-the-box thinking to develop new and unique sales tactics
- The position requires periodic local travel and must pass a background check.
What We Offer:
- A competitive salary range of $18-$20 per hour, with bonus opportunities that can increase earnings up to $24 per hour.
- A flexible schedule to accommodate your needs.
- Ongoing training and development opportunities to help you grow within the company.
- A supportive and collaborative work environment.
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