Customer Support Specialist

4 days ago


New Berlin, Wisconsin, United States IEWC US Full time

The Customer Support Specialist role at IEWC US requires a professional who can provide exceptional support to our valued customers. This individual will be responsible for managing customer orders, responding to inquiries, and resolving issues in a timely and accurate manner.

Key responsibilities include:

  • Managing customer orders by reviewing purchase orders, customer material information, and entering data into SAP.
  • Responding to customer inquiries with a sense of urgency and first contact resolution.
  • Collaborating with customers to manage expectations and proactively resolve problems.

In this role, you will have the opportunity to work independently with minimal supervision in a fast-paced environment. You will also contribute to process efficiency and customer experience continuous improvement efforts.

We are looking for an individual with strong verbal, listening, and written communication skills, as well as working knowledge of Microsoft Office and Excel. The ideal candidate will have the ability to work in Windows environment and learn multiple computer applications, including SAP.

This is a full-time position with an estimated annual salary range of $45,000 - $60,000 based on location and experience.



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