Customer Service Representative
4 days ago
Odeko is a technology company that champions neighborhood cafes, coffee shops, and other establishments through innovative solutions. Our mission is to support small business owners by reducing operational burdens, promoting sustainability, and enhancing customer experiences.
Job SummaryWe are seeking a motivated Customer Service Representative to join our team in the Pacific Northwest region. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction.
Key Responsibilities- Act as the first point of contact for customer support inquiries via phone, email, and social media
- Provide personalized support to Odeko customers in the Pacific Northwest region
- Troubleshoot user problems with the Odeko app
- Document all support contacts in a CRM system
- Make recommendations to improve the customer experience
- Cross-functional partnership with internal teams to resolve customer issues
- Proactively create expert customer content to guide our customers
- Own performance to goal on customer satisfaction metrics
- Passion for customer care and a genuine desire to help customers
- 1+ years of customer service experience
- Advanced problem-solving skills and ability to think creatively
- Strong writing skills and attention to detail
- Computer proficiency required
- Comfortable in a fast-paced environment with rapid change and uncertainty
- High level of comfort with smartphone applications
- Experience balancing multiple tasks and customer needs
- Ability to prioritize work independently
- Flexible schedule with occasional site visits
- Fast-paced environment with growth opportunities
- Competitive compensation, healthcare benefits, and equity opportunities
- Other great perks available upon request
Odeko is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment.
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