Customer Service Representative

4 days ago


Portland, Oregon, United States Odeko Full time
{"title": "Customer Service Representative", "content": "About Us

Odeko is a technology company that champions neighborhood cafes, coffee shops, and other establishments through innovative solutions. Our mission is to support small business owners by reducing operational burdens, promoting sustainability, and enhancing customer experiences.

Job Summary

We are seeking a motivated Customer Service Representative to join our team in the Pacific Northwest region. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and driving customer satisfaction.

Key Responsibilities
  • Act as the first point of contact for customer support inquiries via phone, email, and social media
  • Provide personalized support to Odeko customers in the Pacific Northwest region
  • Troubleshoot user problems with the Odeko app
  • Document all support contacts in a CRM system
  • Make recommendations to improve the customer experience
  • Cross-functional partnership with internal teams to resolve customer issues
  • Proactively create expert customer content to guide our customers
  • Own performance to goal on customer satisfaction metrics
Qualifications
  • Passion for customer care and a genuine desire to help customers
  • 1+ years of customer service experience
  • Advanced problem-solving skills and ability to think creatively
  • Strong writing skills and attention to detail
  • Computer proficiency required
  • Comfortable in a fast-paced environment with rapid change and uncertainty
  • High level of comfort with smartphone applications
  • Experience balancing multiple tasks and customer needs
  • Ability to prioritize work independently
  • Flexible schedule with occasional site visits
What You'll Love About Odeko
  • Fast-paced environment with growth opportunities
  • Competitive compensation, healthcare benefits, and equity opportunities
  • Other great perks available upon request

Odeko is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment.

", "lang_code": "en-US"}

  • Portland, Oregon, United States Arrow Sanitary Service Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arrow Sanitary Service. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key...


  • Portland, Oregon, United States Arrow Sanitary Service Full time

    **Job Summary**Arrow Sanitary Service is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.**Key Responsibilities:**Provide excellent customer...


  • Portland, Oregon, United States Arrow Sanitary Service Full time

    About the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer disputes and concerns in a professional and timely...


  • Portland, Oregon, United States Arrow Sanitary Service Full time

    About the Role:Arrow Sanitary Service is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Portland, OR.Key Responsibilities:Provide exceptional customer service to internal and external customers via phone, email, and in-person interactions.Resolve customer complaints and concerns in a professional and timely...


  • Portland, Oregon, United States Providence Health & Service Full time

    Position Overview:The Healthcare Customer Service Representative (HCSR) serves as the initial point of interaction for patients and visitors, whether in person or via telephone. This role is essential in upholding a high standard of patient satisfaction through outstanding customer service. About Providence Health & Services:At Providence, our caregivers are...


  • Portland, Oregon, United States Standard TV and Appliance Full time

    {"h1": "Customer Relations Representative", "p": "At Standard TV and Appliance, we are seeking a highly skilled Customer Relations Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner.", "ul": ["Answer...


  • Portland, Oregon, United States Organically Grown Company, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Organically Grown Company, Inc. As a key member of our sales department, you will play a crucial role in supporting our accounts and providing exceptional customer service.Key ResponsibilitiesProcess account orders accurately and efficiently via...


  • Portland, Oregon, United States Signature Graphics Full time

    Job Title: Customer Service Representative**Job Summary**Signature Graphics, a leading commercial printer and graphic design business, is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in maintaining excellent customer relations and supporting production by acting...


  • Portland, Oregon, United States C & G Enterprises LLC Full time

    Customer Service Representative Job DescriptionAbout the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at C & G Enterprises LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and...


  • Portland, Oregon, United States Public Storage Full time

    Unlock Your Career PotentialAt Public Storage, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Service Representative, you'll play a vital role in achieving this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer...


  • Portland, Oregon, United States Columbia Sportswear Full time

    About the PositionThe Customer Care team at Columbia Sportswear is responsible for delivering exceptional customer service to our valued customers in North America. As a Customer Care Representative, you will be the primary point of contact for customers, providing accurate and timely information regarding our products and services.Key...


  • Portland, Oregon, United States Expeditors International Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Expeditors International. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing shipments, and ensuring timely and...


  • Portland, Oregon, United States Genuine Parts Company Full time

    Job Summary:The Senior Customer Service Representative plays a critical role in ensuring customer satisfaction by responding to inquiries, placing orders, and providing guidance to less experienced representatives. This position requires in-depth knowledge of the company's products and services, as well as excellent communication and negotiation skills.Key...


  • Portland, Oregon, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Portland, Oregon, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our...


  • Portland, Oregon, United States Propark Mobility Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Propark Mobility. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all...


  • Portland, Oregon, United States Randstad Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Respond...


  • Portland, Oregon, United States Beneficial State Bank Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for delivering exceptional customer service and helping customers achieve their financial goals.Key Responsibilities:Assist customers with consumer...


  • Portland, Oregon, United States PostNet Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at PostNet, you will be responsible for providing exceptional customer service and support to our clients. Your duties will include:Assisting customers with shipping and packaging services, printing estimates/orders, and other services...


  • Portland, Oregon, United States Domino's Franchise Full time

    Job SummaryAt Domino's Franchise, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, preparing pizzas for delivery, and maintaining a clean and safe store environment.Key...