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2 months ago
Job Summary:
The Senior Customer Service Representative plays a critical role in ensuring customer satisfaction by responding to inquiries, placing orders, and providing guidance to less experienced representatives. This position requires in-depth knowledge of the company's products and services, as well as excellent communication and negotiation skills.
Key Responsibilities:
- Place customer orders via various channels, including telephone, email, and electronic methods.
- Influence gross profit through negotiating sale and purchase prices within established parameters.
- Adjust non-contract customer pricing to meet customer demands while maximizing profit for the company.
- Build customer relationships to drive repeat business by understanding customer needs and wants.
- Order items to maintain appropriate inventory levels for customers.
- Place orders up to $5,000 per line and $10,000 per purchase order without approval.
- Expedite backorders and prepare orders for shipment to customers.
- Determine the most cost-effective shipping method for customer orders.
- Handle customer returns and provide coaching and guidance to less experienced representatives.
- Perform other duties as assigned.
Requirements:
- Typically requires a high school diploma or GED.
- Five or more years of related experience or an equivalent combination.
- Excellent communication, negotiation, and time management skills.
- Strong product knowledge and ability to multi-task.
- Reliability, organization, and attention to detail required.
Company Information:
Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
