Guest Experience Specialist

2 weeks ago


Chester, Virginia, United States KMG Hotels Full time

TownePlace Suites Chesterfield is seeking dedicated individuals to join our team of Guest Service Agents.

We are looking for passionate individuals who prioritize guest satisfaction and strive to create a memorable experience for every visitor.

Position Overview:
  • While prior hotel experience is beneficial, the ideal candidate possesses a positive attitude and exceptional customer service skills.
  • This full-time position (40 hours per week) involves 8-hour shifts.
  • Our operation runs 24/7, 365 days a year. Weekends and holidays are essential components of this role.
  • As a Guest Experience Specialist, you will be responsible for assisting arriving, departing, and in-house guests. You will also handle telephone inquiries regarding reservations, hotel information, and guest concerns.
Key Responsibilities:
  • Warmly greet guests, register them efficiently, and assign their accommodations.
  • Issue room keys and provide clear directions to ensure a smooth check-in process.
  • Answer inquiries about hotel services, local attractions, dining options, shopping centers, and transportation.
  • Maintain accurate records of room availability and guest accounts.
About KMG Hotels:

KMG Hotels is a leading hospitality company committed to providing exceptional experiences for our guests. We own and operate a diverse portfolio of hotels under renowned brands such as Marriott, Hilton, InterContinental Hotels Group, and Choice Hotels International. Our dedication to growth, innovation, and exceeding expectations drives us to be at the forefront of the industry.


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