Guest Services Supervisor

2 months ago

Chester, Virginia, United States Blue Sky Hospitality Solutions Full time


Blue Sky Hospitality Solutions is a distinguished name in the hospitality industry, recognized for its dedication to exceptional guest experiences. We are currently seeking a skilled and motivated Guest Services Supervisor to enhance our team.

As a key player in our operations, you will oversee the front desk activities, ensuring that our guests receive unparalleled service at all times.


Position Overview:


In the role of Guest Services Supervisor, your primary responsibility will be to manage all front desk functions, fostering a welcoming atmosphere for all guests.

Your leadership will be essential in guiding and developing our front desk personnel to provide outstanding service.

You will also be tasked with overseeing room bookings, collaborating with various departments, and addressing guest inquiries and concerns with efficiency.


Core Responsibilities:

  • Direct and coordinate the daily operations of the front desk team.
  • Ensure the front office runs smoothly and efficiently.
  • Train, coach, and assess front desk staff to uphold high service standards.
  • Address guest complaints and resolve issues in a timely manner.
  • Oversee room bookings and manage room allocations.
  • Ensure compliance with all front office policies and procedures.
  • Generate reports and analyze data to identify performance trends and areas for improvement.
  • Foster positive relationships with other departments to guarantee seamless guest experiences.

Qualifications:

  • Prior experience in a supervisory capacity within a hotel front office.
  • Strong leadership, organizational, and communication abilities.
  • A commitment to customer service excellence and a desire to exceed guest expectations.
  • Familiarity with hotel management software and proficiency in Microsoft Office Suite.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

  • Bachelor's degree in Hospitality Management or a related discipline.
  • Certification in Hotel Management or equivalent experience.
  • Knowledge of local attractions and amenities to assist guests effectively.

Benefits:

  • Competitive salary commensurate with experience.
  • Options for health, dental, and vision insurance.
  • Paid time off and holiday compensation.
  • Opportunities for career advancement within a growing hospitality brand.

Application Process:


If you are a proactive leader with a passion for hospitality and the expertise to ensure efficient front office operations, we invite you to consider this opportunity.

Please submit your resume along with a cover letter detailing your qualifications and why you would be an excellent fit for the Guest Services Supervisor role at Blue Sky Hospitality Solutions.


Join us in creating memorable experiences for our valued guests. We look forward to your application.


Equal Opportunity Employer:


Blue Sky Hospitality Solutions is an equal opportunity employer dedicated to diversity and inclusion in all aspects of recruitment and employment.

All qualified individuals are encouraged to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected status in accordance with applicable law.

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